Re: Mailing lists (Re: Candidacy: Joachim Noreiko)

[David Bolter <david bolter utoronto ca>]

Murray Cumming wrote:
> On Fri, 2006-11-24 at 12:19 -0500, David Bolter wrote:
>   
> > Thinking aloud:
> > I wonder if we could expose the #gnome channel (or similar) as perhaps a 
> > one-click "Get Help" menu item... perhaps under the "Place" menu.  The 
> > user could have an automated nick that describes their distro etc.  
> > Friendly #gnome or #gnome-help (or whatever) lurkers could say recognize 
> > the nick as a help-needer and invite their questions.
> >     
>
> There are already enough people who have the odd idea that irc is a good
> place to get technical support on very detailed issues and then get
> upset when they don't get it. I don't know where these people get that
> idea, but we don't need more people thinking it. Not unless we are going
> to pay hundreds of people to do technical support via irc.
>   

Good points.  I still think there might be something worthwhile about 
supporting/exposing the kind of live community help that Baris and Calum 
were talking about.

I also liked the idea of harmonizing support from different mediums 
although I don't have any suggestions on how to do that.  I can say I'd 
like to go to one place to see all GOK bugs/issues/solutions instead of 
separate tracking systems for each distro, as well as multiple forums 
(fora?).

cheers,
David