Re: viewing and editing the "run command" field of a launcher

[Christian Rose <menthos menthos com>]

mån 2002-12-02 klockan 05.30 skrev Peter Stein:
> >>You are correct. This is a bug that has been in existence for some time. 
> >>I filed a bug with RedHat who in turn filed one with GNOME. The bug 
> >>filed with GNOME is a duplicate of GNOME bug 83964. The fact that fairly 
> >>intuitive steps led a GNOME novice to discover this soon after 
> >>installing RH8 does not reflect well on GNOME. Of course sitting on this 
> >>bug for over 6 months doesn't help matters either. That reflects poorly 
> >>on both GNOME and RedHat which has been touting GNOME.
> > 
> > Are you a paying customer? If yes, congratulations, you are helping
> > improve the situation. But Red Hat still doesn't produce all the
> > software included in RHL, so you can't expect it to be without bugs.
> 
> No, I'm not a paying customer. Apparently just someone who enjoys 
> wasting his time doing somebody else's QA work for free.

Nothing is without cost in this world. If you decide not to pay for
something, you shouldn't expect the same level of support as if you pay.


> Does the fact that I'm not a paying customer or code contributor 
> invalidate my findings somehow?

Not at all. Only your conclusions that it should be a shame that this
hasn't been fixed by others for you already.


> > If you aren't contributing with code or by any financial contributions,
> > you may consider doing so before demanding particular bugs to be fixed.
> 
> My demands regarding this issue are stated where exactly?

Your comments, basically saying that sitting on this bug for six months
was a shame. Maybe I read more into your comments than what you intended
to, but I reread it several times and couldn't come to another
conclusion than you demanding this to be fixed and considering it a
shame that it wasn't already. Your recent comment about you being held
hostage having to do "QA work" for something that you got for free only
confirms my suspicions.


> > Reporting or asking about bugs is one thing, demanding them to be fixed
> > without anything in return is another.
> 
> Evidently your grasp of English is wanting as you seem to have 
> difficulty identifying what constitutes a "demand". Again, where did I 
> make a "demand"? So far I've asked a question and confirmed what another 
> poster suggested along with explaining my interaction with RH & GNOME.

I'm not a native English speaker, but I certainly don't need insulting
comments about my English knowledge.

You certainly did post a valid question and confirmed an existing bug,
but you added lots of unnecessary negative comments and criticisms along
the way. "I find it amazing that this has not been addressed earlier in
GNOME", "The GNOME help is next to worthless", "The fact that fairly
intuitive steps led a GNOME novice to discover this soon after
installing RH8 does not reflect well on GNOME. Of course sitting on this
bug for over 6 months doesn't help matters either. That reflects poorly
on both GNOME and RedHat which has been touting GNOME". All that adds
up, and I don't think many people interpreted it in other ways than lot
of unneeded criticism, instead of just the relevant facts to solve this.

Keep in mind that even though there are companies involved in this, such
as Red Hat, large amounts of work in the free software world and thus
also in the final Red Hat Linux product is done by volunteers, people
that don't work with this as their day job and spend a lot of their
spare time developing this new stuff and improving it. They certainly
don't need comments from other people telling them that their work is
worthless and that it's amazing that they haven't spent more of their
spare time fixing particular problems for a user that got their
application for free. Remember that even though this particular bug may
be very annoying to you, it may be entirely possible that not many other
people are experiencing it or have noticed it, or that they prioritize
it the same way you do.

So please keep bug reports factual and avoid hard feelings and
criticisms. They don't belong there.


> Your constructive contribution to this thread has been what?

Hopefully in helping a new user be a bit more successful in his bug
reporting by avoiding unnecessary criticisms.


Take care,
Christian