Re: Cannot connect to Internet via Claro Modem (NOTE: sending log-files as attachments)

[Dan Williams <dcbw redhat com>]

On Wed, 2012-06-06 at 14:10 +0530, Ajay Garg wrote:
> Hi Dan.
> 
> Please find attached the files, with the command outputs ::
> 
> a)
> AT&V.txt
> 
> 
> b)
> AT+CLAC.txt
> 
> 
> c)
> lsusb_v_BEFORE_USB_MODESWITCH.txt :: Contents of "lsusb -v", before
> the stick is recognised as a modem.
> 
> 
> d)
> lsusb_v_AFTER_USB_MODESWITCH.txt   ::  Contents of "lsusb  -v", after
> the stick is recognised as a modem.
> 
> 
> Kindly let us know what could follow.
> 
> 
> Thanks and Regards,
> Ajay
> 
> 
> 
> On Wed, Jun 6, 2012 at 3:46 AM, Dan Williams <dcbw redhat com> wrote:
>         On Tue, 2012-06-05 at 20:08 +0530, Ajay Garg wrote:
>         > Hi all.
>         >
>         > We have been trying to connect to Internet, via 3G Claro
>         modem in
>         > F14-Gnome.
>         > Following are the details of the procedure :::
>         
>         
>         If possible for  you on this device, can you get the output of
>         the AT&V
>         and AT+CLAC commands from minicom or screen or something that
>         can talk
>         to the AT command port?
>         
>         Also, 'lsusb -v' output for this device would be most
>         helpful.  It
>         appears to be an Icera-based device that does not support the
>         network
>         port that the current ZTE Icera code expects.

Thanks; clearly the device does not have a pseudo-ethernet port and thus
the current Icera commands that expect a net port aren't suitable.
Requires a ModemManager fix.

Dan


>         Dan
>         
>         >
>         >
>         >
>         > a)
>         > Ensure that the Claro USB drive is NOT connected.
>         >
>         >
>         > b)
>         > "sudo killall NetworkManager"
>         >
>         >
>         > c)
>         > "sudo killall -TERM modem-manager"
>         >
>         >
>         > d)
>         > "sudo rm /var/log/messages"
>         >
>         >
>         > e)
>         > "sudo modem-manager --debug > ~/modem.logs 2>&1 &"
>         >
>         >
>         > f)
>         > "sudo NM_PPP_DEBUG=1 NetworkManager --no-daemon > ~/NM.logs
>         2>&1 &"
>         >
>         >
>         > g)
>         >
>         > Plug-in the 3G Claro USB drive.
>         >
>         > By default, the USB device is just recognised as a storage
>         device, and
>         > not a modem.
>         >
>         >
>         > We then run the following command, to have the modem
>         recognised ::
>         >
>         > sudo usb_modeswitch -v 19d2 -p 1216 -M
>         >
>         "5553424312345678000000000000061b000000020000000000000000000000"
>         >
>         >
>         >
>         > h)
>         > Wait for about 15 mins (should be more than enough).
>         >
>         >
>         >
>         > Please find attached the contents of "NM.logs", and
>         "modem.logs".
>         >
>         >
>         > What could be the reason of failure?
>         > Is the modem itself supported?
>         >
>         >
>         > Will be grateful for a reply.
>         >
>         >
>         >
>         > Thanks and Regards,
>         > Ajay
>         >
>         >
>         >
>         
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>         
>         
>