Re: Cannot connect to Internet via Claro Modem (NOTE: sending log-files as attachments)

[Dan Williams <dcbw redhat com>]

On Tue, 2012-06-05 at 20:08 +0530, Ajay Garg wrote:
> Hi all.
> 
> We have been trying to connect to Internet, via 3G Claro modem in
> F14-Gnome.
> Following are the details of the procedure :::

If possible for  you on this device, can you get the output of the AT&V
and AT+CLAC commands from minicom or screen or something that can talk
to the AT command port?

Also, 'lsusb -v' output for this device would be most helpful.  It
appears to be an Icera-based device that does not support the network
port that the current ZTE Icera code expects.

Dan

> 
> 
> 
> a)
> Ensure that the Claro USB drive is NOT connected.
> 
> 
> b)
> "sudo killall NetworkManager"
> 
> 
> c)
> "sudo killall -TERM modem-manager"
> 
> 
> d)
> "sudo rm /var/log/messages"
> 
> 
> e)
> "sudo modem-manager --debug > ~/modem.logs 2>&1 &"
> 
> 
> f)
> "sudo NM_PPP_DEBUG=1 NetworkManager --no-daemon > ~/NM.logs 2>&1 &"
> 
> 
> g)
> 
> Plug-in the 3G Claro USB drive.
> 
> By default, the USB device is just recognised as a storage device, and
> not a modem.
> 
> 
> We then run the following command, to have the modem recognised ::
> 
> sudo usb_modeswitch -v 19d2 -p 1216 -M
> "5553424312345678000000000000061b000000020000000000000000000000"
> 
> 
> 
> h)
> Wait for about 15 mins (should be more than enough).
> 
> 
> 
> Please find attached the contents of "NM.logs", and "modem.logs".
> 
> 
> What could be the reason of failure?
> Is the modem itself supported?
> 
> 
> Will be grateful for a reply.
> 
> 
> 
> Thanks and Regards,
> Ajay
> 
> 
> 
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