Re: [Evolution] Evolution discussion (Ubuntu) - Search results

["theapplepie differentmail com" <theapplepie differentmail com>]

I am happy to see the lively conversation. And sorry if I touched a
sensitive topic and triggered some not so empathetic answers . Yes, the
Contents link from Evolution Help is great and exemplary. I agree with
Ralf that a lot of other apps don't provide this helpful support.
With my questions I just tried to think how to make it easier for non-
IT guys and the people Ralf mentioned to find help. Personally I don't
have a problem to find the help I need (otherwise I would not be
subscribed to the list ;) ) and I have used Evolution for more than a
decade. 
I am still a happy user and still try to promote it as I like it. That
is why I am trying to find out why the question regarding the mentioned
problem did not find its way to this mailing list but was rather
sitting idle in a general forum for a year. 
For IT professional there a lot of things that seem to be logic but
different professionals don't have the same knowledge and have
different approaches & ways to find help because they might be ignorant
or had different experiences (like Ralf mentioned). And I understand it
is sometimes difficult to be patient when you get the same query over
and over again and you have a great Help page. I was just wondering
about the search results and the missing result about the Evolution
mailing list. But you pointed out the difficulty about that and I agree
with what was written regarding that (Pete & André). Therefore I hope
more people will just simply find the most logic and helpful way:
Evolution -> Help -> Contents -> Tracking down Problems: "How to get
hel
p"

Cheers, Dan


-----Original Message-----
From: Adam Tauno Williams <awilliam whitemice org>
Reply-To: awilliam whitemice org
To: evolution-list gnome org
Subject: Re: [Evolution] Evolution discussion (Ubuntu) - Search results
Date: Wed, 16 Dec 2020 10:00:36 -0500
Mailer: Evolution 3.34.4 

On Wed, 2020-12-16 at 14:15 +0100, theapplepie differentmail com wrote:
> The Help GNOME article is helpful but has not solved the problem and
> toget from there to the Evolution mailing list is too long or that
> obvious for most people, especially newbies.
> Is there a way to bring the Evolution mailing into the search
> results?

Evolution -> Help -> Contents -> Tracking down Problems: "How to get
help"

I do not mean to be dismissive, but I've been in IT for 30 years. 
You|We|Us can't make it any easier than that.   The habit of starting
at a search engine is a terrible one; those users will waste their time
plunging rabbit holes. :(

RTFM is in the long run, truly, the best and kindest thing you can say
to a user.

> Even when it is not clicked on much as it is a mailing list ...
> I hope even newbies will be able to find this great and helpful
> mailing list.