Re: [Usability] Reaching Users

[kerberos piestar net]

Quoting mac_v <drkvi-a yahoo com>:
> It is really easy to preach but its difficult to follow , i guess.
>
> While you so passionately talk about the usability not being taken care
> of and call for more involvement from the community , you need to be
> willing to do your part for the community too.
>
> Why i mention this is due to your reluctance to respond to your bug
> reports and just say you lost interest >

It was two and a half years later that they were looked at.  Two and a  
half years.  That's five Ubuntu releases.  I'd have to find a box,  
download the distro, install it, replicate the original conditions,  
test it and then report back.

> On Thu, 2009-12-10 at 08:51 +0000, kerberos piestar net wrote:
> > It was an automated reply two and a half years later.  Obviously I
> > wasn't interested anymore as I wasn't using it anymore.  Who's to say
> > that if I did as it suggested it wouldn't give me the same autoreply
> > in another two years?
>
> Just an FYI , those bug report replies are not automated responses.
> They are scripted responses from people who have taken time to read your
> bug report. Granted it took time for them to respond , but that does not
> minuscule their effort. Atleast they responded.

They looked automated to me.  To be honest I only saw the replies long  
after they were posted when I went in to have a look.  I don't  
generally keep updated on the process of my bug reports a quarter of a  
decade later.

> All you had to do was to reply "Yes , the problem still exists."

I had no idea if the problem still existed as I no longer was using  
the software.  I reported it with details - I consider my job 'done'  
at that point unless further details are asked for in a timely fashion.

I certainly think it is unfair to complain about me not tracking the  
bugs for years until they were solved.  I alerted them there was a  
problem with doing A on software B, job done.  It's not up to me to  
hang around to find out if the problem still exists on software C, D,  
E or F.