Re: [orca-list] quality

[Janina Sajka <janina rednote net>]

Very well said. I second the sentiment.

Janina

Albert E. Sten-Clanton writes:
> Will, this seems as good a time as any to express my appreeciation of the unerringly constructive way you 
> respond on this list to problems and criticisms.  The message below is a fine example.  I only hope I'll do 
> at least half as well if I'm ever in a position anything like yours on a project.
>
> Al
> ----- Original Message ----- 
> From: "Willie Walker" <William Walker Sun COM>
> To: <orca-list gnome org>
> Sent: Tuesday, March 18, 2008 8:21 AM
> Subject: Re: [orca-list] Orca 2.22.0 a bad regression
>
>
> > Hi Kenny:
> >
> > Giving presentations and raising awareness is part of the development 
> > process.  CSUN is typically our one time during the year to do this. 
> > These few short days also represent a time where the small distributed 
> > team can get together face-to-face to debug and do additional planning. 
> >   It's also the one time during the year for us to interact with a large 
> > population of users and have valuable face-to-face conversations for 
> > problems specific to them.  Furthermore, it also represents a time to 
> > interact with other technology developers to lay the grounds for more 
> > open source work.
> >
> > There will always be deadlines and dates out of our control, and 
> > everything this year was kind of a "perfect storm" of such things: GNOME 
> > 2.22, Firefox 3 freezing, OpenOffice 2.4, CSUN, the GNOME Accessibility 
> > Outreach Program, etc.  They all occurred right around the same time and 
> > they all demanded attention.
> >
> > These deadlines where not only complex to handle from the program 
> > management perspective, but they were also very high stress because 
> > things outside our control often changed and introduced unexpected 
> > regressions very late in the game.  When things outside our control 
> > broke (and they did), we would spend time to create detailed and 
> > informative bug reports for the offending components.  We would then 
> > work with the other teams in a professional manner to resolve the issues 
> > quickly.  We would also take the opportunity to provide patches for the 
> > other components if we were able to understand their code base.  This 
> > kind of working pattern helped keep things moving forward in a 
> > constructive manner.
> >
> > During this difficult period, our dedicated team worked around the 
> > clock, and I believe we were very responsive to problems people were 
> > posting.  Unfortunately, we were not able to address them all.  There 
> > are more deadlines for GNOME 2.22.x releases -- 2.22.1 on April 7, 
> > 2.22.2 on May 26, and 2.22.3 on June 20.  If you provide details for the 
> > specific problems you are experiencing, we can move forward in a 
> > constructive manner to resolve them for future releases.
> >
> > Thanks,
> >
> > Will
> >
> > Kenny Hitt wrote:
> > > Hi.  I'm very disappointed with Orca 2.22.0  I'm trying to read several web pages with Firefox and 
> > > having no luck.
> > > It looks like the only way to get access to Firefox back is to downgrade to Orca 2.20.  It does work 
> > > there.
> > > These aren't complicated pages.  At this point, you can't even read the Gnome user guide with Firefox 
> > > and Orca 2.22.0.
> > > What makes this really bad is it appears Orca developers knew Firefox access was broke, but they 
> > > released it any way and then left for the week.
> > > Showing off new things at a conference is good, but what about your user base?  Like it or not, you now 
> > > have users who depend on Firefox access.
> > >
> > >           Kenny
> > >
> > > _______________________________________________
> > > Orca-list mailing list
> > > Orca-list gnome org
> > > http://mail.gnome.org/mailman/listinfo/orca-list
> > > Visit http://live.gnome.org/Orca for more information on Orca
> >
> > _______________________________________________
> > Orca-list mailing list
> > Orca-list gnome org
> > http://mail.gnome.org/mailman/listinfo/orca-list
> > Visit http://live.gnome.org/Orca for more information on Orca
> >
> >
> > -- 
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> _______________________________________________
> Orca-list mailing list
> Orca-list gnome org
> http://mail.gnome.org/mailman/listinfo/orca-list
> Visit http://live.gnome.org/Orca for more information on Orca

-- 

Janina Sajka,   Phone:  +1.202.595.7777;        sip:janina a11y org
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