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Re: Sierra Wireless MC8355 - Gobi 3000 with AT&T

On Wed, 2013-10-02 at 16:40 -0500, Dan Williams wrote:

On Wed, 2013-10-02 at 13:45 -0700, Kenneth Berland wrote:

AT&T says its a good account and that everything looks good from their 
end.  They don't see any errors.

If you're sure, I'll go down there and ask to put it in a hotspot and have 
them prove it.


Before you try a data connection, can you:

mmcli -m 0 -e
<wait a bit>
mmcli -m 0

and keep running that last command until the modem reports that it is no
longer "searching" for registration.  Then lets see what the
registration is.  For example:

  3GPP     |           imei: 'xxxxxxxxx'
           |  enabled locks: 'none'
           |    operator id: '311480'
           |  operator name: 'Verizon Wireless'
----->>>>  |   registration: 'home'


Oh, and what APN are you using?

Dan


Dan


-KB


On Wed, 2 Oct 2013, Kenneth Berland wrote:


Dan,

Good to know.  I had suspected as much, but was unable to confirm with AT&T 
telephone support.  I will visit the store (shudder) and see if they can make 
it work in another device.

-KB


On Wed, 2 Oct 2013, Dan Williams wrote:


On Wed, 2013-10-02 at 08:05 -0700, Kenneth Berland wrote:

List,

Trying to get a Sierra Wireless MC8355 - Gobi 3000 working on the AT&T
network here in the Bay Area.  It works on T-Mobile (see my earlier post
to this list).

NM moves along well until it errors-out with these lines (I think):

Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  error: couldn't start 
network: QMI protocol error (14): 'CallFailed'
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  call end reason 
(1018): 'gsm-wcdma-option-unsubscribed'
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  verbose call end 
reason (6,33): [3gpp] option-unsubscribed
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  error: couldn't get 
current settings: QMI protocol error (15): 'OutOfCall'

Is anyone running on AT&T who can share their configs?


Unsubscribed may mean your SIM has not been activated with AT&T or has
been *de*activated due to lack of use or something like that.  Does it
work in other devices, or in a phone?

Dan


Here is what I think the relevant sysinfo might be, and below that are my
full logs for the time of the failure.

TIA,
Ken

ken ken-x230: ~$ grep ModemManager /var/log/syslog* | grep starting | tail 
-1
/var/log/syslog.1:Oct  1 17:31:14 ken-x230 ModemManager[15881]: <info> 
ModemManager (version 0.7.990) starting...
ken ken-x230: ~$ NetworkManager --version
0.9.9.0
ken ken-x230: ~$ mmcli -L

Found 1 modems:
    /org/freedesktop/ModemManager1/Modem/4 [Sierra Wireless Inc] Sierra 
Wireless MC8355 - Gobi 3000(TM) Module

ken ken-x230: ~$ mmcli -m 4

/org/freedesktop/ModemManager1/Modem/4 (device id 
'48e19cdd7c73e6030ba12406b9c0bd7cc283d929')
   -------------------------
   Hardware |   manufacturer: 'Sierra Wireless Inc'
            |          model: 'Sierra Wireless MC8355 - Gobi 3000(TM) 
Module'
            |       revision: 'D3200-STSUGN-1580  1  [Jul 08 2011 
18:00:00]'
            |   capabilities: 'gsm-umts'
            |        current: 'gsm-umts'
            |   equipment id: '35x569x423x602x'
   -------------------------
   System   |         device: 
'/sys/devices/pci0000:00/0000:00:14.0/usb3/3-4'
            |        drivers: 'qcserial, qmi_wwan'
            |         plugin: 'Gobi'
            |   primary port: 'cdc-wdm0'
   -------------------------
   Numbers  |           own : '1xxx693x3xx'
   -------------------------
   Status   |           lock: 'sim-pin2'
            | unlock retries: 'sim-pin (3), sim-pin2 (3), sim-puk (10), 
sim-puk2 (10)'
            |          state: 'registered'
            |    access tech: 'umts'
            | signal quality: '92' (cached)
   -------------------------
   Modes    |      supported: '2g, 3g'
            |        allowed: '2g, 3g'
            |      preferred: 'none'
   -------------------------
   Bands    |      supported: 'cdma-bc15-aws, dcs, egsm, pcs, g850, u2100, 
u1900, u800, u850, u900'
            |        current: 'cdma-bc15-aws, dcs, egsm, pcs, g850, u2100, 
u1900, u800, u850, u900'
   -------------------------
   3GPP     |           imei: '35xx6x04x34x02x'
            |  enabled locks: 'none'
            |    operator id: '310410'
            |  operator name: 'AT&T'
            |   registration: 'home'
   -------------------------
   SIM      |           path: '/org/freedesktop/ModemManager1/SIM/4'



Oct  2 07:35:33 ken-x230 ModemManager[1811]: <info>  Modem enabling...
Oct  2 07:35:33 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (disabled -> 
enabling)
Oct  2 07:35:33 ken-x230 ModemManager[1811]: <info>  (ttyUSB1) opening 
serial port...
Oct  2 07:35:33 ken-x230 ModemManager[1811]: <warn>  (ttyUSB1): port 
attributes not fully set
Oct  2 07:35:33 ken-x230 ModemManager[1811]: <info>  (ttyUSB0) opening 
serial port...
Oct  2 07:35:33 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'disabled' --> 'enabling' (reason: user-requested)
Oct  2 07:35:34 ken-x230 ModemManager[1811]: <info>  Falling back to 
previous state 'disabled'
Oct  2 07:35:34 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (enabling -> 
disabled)
Oct  2 07:35:34 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'enabling' --> 'disabled' (reason: unknown)
Oct  2 07:35:34 ken-x230 NetworkManager[15840]: <warn> (cdc-wdm0) failed 
to enable modem: 
GDBus.Error:org.freedesktop.libqmi.Error.Protocol.InformationUnavailable: 
Couldn't get serving system: QMI protocol error (74): 
'InformationUnavailable'
Oct  2 07:35:37 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: signal quality updated (91)
Oct  2 07:35:37 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: access technology changed (unknown 
-> umts)
Oct  2 07:35:46 ken-x230 ModemManager[1811]: <info>  Modem enabling...
Oct  2 07:35:46 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (disabled -> 
enabling)
Oct  2 07:35:46 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'disabled' --> 'enabling' (reason: user-requested)
Oct  2 07:35:46 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(unknown -> registering)
Oct  2 07:35:46 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(registering -> home)
Oct  2 07:35:47 ken-x230 ModemManager[1811]: <info>  Modem fully 
enabled...
Oct  2 07:35:47 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (enabling -> 
registered)
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'enabling' --> 'registered' (reason: user-requested)
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> WWAN now enabled by 
management service
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> Auto-activating 
connection 'att'.
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) starting connection 'att'
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: disconnected -> prepare (reason 'none') [30 40 0]
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) scheduled...
Oct  2 07:35:47 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: signal quality updated (91)
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) started...
Oct  2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) complete.
Oct  2 07:35:47 ken-x230 ModemManager[1811]: <info>  Simple connect 
started...
Oct  2 07:35:47 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(4/10): Wait to get fully enabled
Oct  2 07:35:47 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(5/10): Allowed mode
Oct  2 07:35:49 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(6/10): Bands
Oct  2 07:35:49 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(7/10): Register
Oct  2 07:35:49 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(8/10): Bearer
Oct  2 07:35:49 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(9/10): Connect
Oct  2 07:35:49 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (registered -> 
connecting)
Oct  2 07:35:49 ken-x230 ModemManager[1811]: [/dev/cdc-wdm0] Allocating 
new client ID...
Oct  2 07:35:49 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'registered' --> 'connecting' (reason: user-requested)
Oct  2 07:35:49 ken-x230 ModemManager[1811]: [/dev/cdc-wdm0] Registered 
'wds' (version 1.8) client with ID '1'
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  error: couldn't start 
network: QMI protocol error (14): 'CallFailed'
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  call end reason 
(1018): 'gsm-wcdma-option-unsubscribed'
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  verbose call end 
reason (6,33): [3gpp] option-unsubscribed
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  error: couldn't get 
current settings: QMI protocol error (15): 'OutOfCall'
Oct  2 07:35:50 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (connecting -> 
registered)
Oct  2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'connecting' --> 'registered' (reason: user-requested)
Oct  2 07:35:50 ken-x230 NetworkManager[15840]: <warn> (cdc-wdm0) failed 
to connect modem: QMI protocol error (14): 'CallFailed'
Oct  2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: prepare -> failed (reason 'unknown') [40 120 1]
Oct  2 07:35:50 ken-x230 NetworkManager[15840]: <warn> Activation 
(cdc-wdm0) failed for connection 'att'
Oct  2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: failed -> disconnected (reason 'none') [120 30 0]
Oct  2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): 
deactivating device (reason 'none') [0]
Oct  2 07:35:54 ken-x230 NetworkManager[15840]: <info> Auto-activating 
connection 'att'.
Oct  2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) starting connection 'att'
Oct  2 07:35:54 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: disconnected -> prepare (reason 'none') [30 40 0]
Oct  2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) scheduled...
Oct  2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) started...
Oct  2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) complete.
Oct  2 07:35:54 ken-x230 ModemManager[1811]: <info>  Simple connect 
started...
Oct  2 07:35:54 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(4/10): Wait to get fully enabled
Oct  2 07:35:54 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(5/10): Allowed mode
Oct  2 07:35:56 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(6/10): Bands
Oct  2 07:35:56 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(7/10): Register
Oct  2 07:35:56 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(8/10): Bearer
Oct  2 07:35:56 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(9/10): Connect
Oct  2 07:35:56 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (registered -> 
connecting)
Oct  2 07:35:56 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'registered' --> 'connecting' (reason: user-requested)
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  error: couldn't start 
network: QMI protocol error (14): 'CallFailed'
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  call end reason 
(1018): 'gsm-wcdma-option-unsubscribed'
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  verbose call end 
reason (6,33): [3gpp] option-unsubscribed
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  error: couldn't get 
current settings: QMI protocol error (15): 'OutOfCall'
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (connecting -> 
registered)
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'connecting' --> 'registered' (reason: user-requested)
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <warn> (cdc-wdm0) failed 
to connect modem: QMI protocol error (14): 'CallFailed'
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: prepare -> failed (reason 'unknown') [40 120 1]
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <warn> Activation 
(cdc-wdm0) failed for connection 'att'
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: failed -> disconnected (reason 'none') [120 30 0]
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): 
deactivating device (reason 'none') [0]
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> WWAN now disabled 
by management service
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem disabling...
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (registered -> 
disabling)
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: signal quality updated (0)
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: access technology changed (umts -> 
unknown)
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'registered' --> 'disabling' (reason: user-requested)
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(home -> unknown)
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem fully 
disabled...
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (disabling -> 
disabled)
Oct  2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'disabling' --> 'disabled' (reason: user-requested)
Oct  2 07:35:59 ken-x230 anacron[22871]: Job `cron.daily' started
Oct  2 07:35:59 ken-x230 anacron[22968]: Updated timestamp for job 
`cron.daily' to 2013-10-02
Oct  2 07:35:59 ken-x230 cracklib: no dictionary update necessary.
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> Auto-activating 
connection 'att'.
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) starting connection 'att'
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device 
state change: disconnected -> prepare (reason 'none') [30 40 0]
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) scheduled...
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) started...
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation 
(cdc-wdm0) Stage 1 of 5 (Device Prepare) complete.
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Simple connect 
started...
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(3/10): Enable
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem enabling...
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (disabled -> 
enabling)
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'disabled' --> 'enabling' (reason: user-requested)
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(unknown -> registering)
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(unknown -> searching)
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <warn>  Couldn't load 
Operator Code: 'Current operator MCC/MNC is still unknown'
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <warn>  Couldn't load 
Operator Name: 'Current operator description is still unknown'
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(registering -> home)
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(home -> searching)
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem fully 
enabled...
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (enabling -> 
searching)
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(4/10): Wait to get fully enabled
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(5/10): Allowed mode
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'enabling' --> 'searching' (reason: user-requested)
Oct  2 07:36:01 ken-x230 NetworkManager[15840]: <info> WWAN now enabled by 
management service
Oct  2 07:36:03 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: signal quality updated (92)
Oct  2 07:36:03 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: access technology changed (unknown 
-> umts)
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(6/10): Bands
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(7/10): Register
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(searching -> registering)
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP location updated (MCC: '310', 
MNC: '410', Location area code: '0', Cell ID: '0')
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(8/10): Bearer
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Simple connect state 
(9/10): Connect
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (searching -> 
connecting)
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed 
(registering -> home)
Oct  2 07:36:04 ken-x230 ModemManager[1811]: <info>  Modem 
/org/freedesktop/ModemManager1/Modem/4: state changed (connecting -> 
registered)
Oct  2 07:36:04 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'searching' --> 'connecting' (reason: user-requested)
Oct  2 07:36:04 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem 
state changed, 'connecting' --> 'registered' (reason: unknown)

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