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Re: Sierra Wireless MC8355 - Gobi 3000 with AT&T

AT&T says its a good account and that everything looks good from their end. They don't see any errors.
If you're sure, I'll go down there and ask to put it in a hotspot and have them prove it. 

-KB


On Wed, 2 Oct 2013, Kenneth Berland wrote:


Dan,
Good to know. I had suspected as much, but was unable to confirm with AT&T telephone support. I will visit the store (shudder) and see if they can make it work in another device. 

-KB


On Wed, 2 Oct 2013, Dan Williams wrote:


On Wed, 2013-10-02 at 08:05 -0700, Kenneth Berland wrote:

List,

Trying to get a Sierra Wireless MC8355 - Gobi 3000 working on the AT&T
network here in the Bay Area.  It works on T-Mobile (see my earlier post
to this list).

NM moves along well until it errors-out with these lines (I think):
Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> error: couldn't start network: QMI protocol error (14): 'CallFailed' Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> call end reason (1018): 'gsm-wcdma-option-unsubscribed' Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> verbose call end reason (6,33): [3gpp] option-unsubscribed Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> error: couldn't get current settings: QMI protocol error (15): 'OutOfCall' 

Is anyone running on AT&T who can share their configs?


Unsubscribed may mean your SIM has not been activated with AT&T or has
been *de*activated due to lack of use or something like that.  Does it
work in other devices, or in a phone?

Dan


Here is what I think the relevant sysinfo might be, and below that are my
full logs for the time of the failure.

TIA,
Ken
ken ken-x230: ~$ grep ModemManager /var/log/syslog* | grep starting | tail -1 /var/log/syslog.1:Oct 1 17:31:14 ken-x230 ModemManager[15881]: <info> ModemManager (version 0.7.990) starting... 
ken ken-x230: ~$ NetworkManager --version
0.9.9.0
ken ken-x230: ~$ mmcli -L

Found 1 modems:
/org/freedesktop/ModemManager1/Modem/4 [Sierra Wireless Inc] Sierra Wireless MC8355 - Gobi 3000(TM) Module 

ken ken-x230: ~$ mmcli -m 4
/org/freedesktop/ModemManager1/Modem/4 (device id '48e19cdd7c73e6030ba12406b9c0bd7cc283d929') 
   -------------------------
   Hardware |   manufacturer: 'Sierra Wireless Inc'
| model: 'Sierra Wireless MC8355 - Gobi 3000(TM) Module' | revision: 'D3200-STSUGN-1580 1 [Jul 08 2011 18:00:00]' 
            |   capabilities: 'gsm-umts'
            |        current: 'gsm-umts'
            |   equipment id: '35x569x423x602x'
   -------------------------
System | device: '/sys/devices/pci0000:00/0000:00:14.0/usb3/3-4' 
            |        drivers: 'qcserial, qmi_wwan'
            |         plugin: 'Gobi'
            |   primary port: 'cdc-wdm0'
   -------------------------
   Numbers  |           own : '1xxx693x3xx'
   -------------------------
   Status   |           lock: 'sim-pin2'
| unlock retries: 'sim-pin (3), sim-pin2 (3), sim-puk (10), sim-puk2 (10)' 
            |          state: 'registered'
            |    access tech: 'umts'
            | signal quality: '92' (cached)
   -------------------------
   Modes    |      supported: '2g, 3g'
            |        allowed: '2g, 3g'
            |      preferred: 'none'
   -------------------------
Bands | supported: 'cdma-bc15-aws, dcs, egsm, pcs, g850, u2100, u1900, u800, u850, u900' | current: 'cdma-bc15-aws, dcs, egsm, pcs, g850, u2100, u1900, u800, u850, u900' 
   -------------------------
   3GPP     |           imei: '35xx6x04x34x02x'
            |  enabled locks: 'none'
            |    operator id: '310410'
            |  operator name: 'AT&T'
            |   registration: 'home'
   -------------------------
   SIM      |           path: '/org/freedesktop/ModemManager1/SIM/4'



Oct  2 07:35:33 ken-x230 ModemManager[1811]: <info>  Modem enabling...
Oct 2 07:35:33 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (disabled -> enabling) Oct 2 07:35:33 ken-x230 ModemManager[1811]: <info> (ttyUSB1) opening serial port... Oct 2 07:35:33 ken-x230 ModemManager[1811]: <warn> (ttyUSB1): port attributes not fully set Oct 2 07:35:33 ken-x230 ModemManager[1811]: <info> (ttyUSB0) opening serial port... Oct 2 07:35:33 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'disabled' --> 'enabling' (reason: user-requested) Oct 2 07:35:34 ken-x230 ModemManager[1811]: <info> Falling back to previous state 'disabled' Oct 2 07:35:34 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (enabling -> disabled) Oct 2 07:35:34 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'enabling' --> 'disabled' (reason: unknown) Oct 2 07:35:34 ken-x230 NetworkManager[15840]: <warn> (cdc-wdm0) failed to enable modem: GDBus.Error:org.freedesktop.libqmi.Error.Protocol.InformationUnavailable: Couldn't get serving system: QMI protocol error (74): 'InformationUnavailable' Oct 2 07:35:37 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: signal quality updated (91) Oct 2 07:35:37 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: access technology changed (unknown -> umts) 
Oct  2 07:35:46 ken-x230 ModemManager[1811]: <info>  Modem enabling...
Oct 2 07:35:46 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (disabled -> enabling) Oct 2 07:35:46 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'disabled' --> 'enabling' (reason: user-requested) Oct 2 07:35:46 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (unknown -> registering) Oct 2 07:35:46 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (registering -> home) Oct 2 07:35:47 ken-x230 ModemManager[1811]: <info> Modem fully enabled... Oct 2 07:35:47 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (enabling -> registered) Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'enabling' --> 'registered' (reason: user-requested) Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> WWAN now enabled by management service Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> Auto-activating connection 'att'. Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) starting connection 'att' Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: disconnected -> prepare (reason 'none') [30 40 0] Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) scheduled... Oct 2 07:35:47 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: signal quality updated (91) Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) started... Oct 2 07:35:47 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) complete. Oct 2 07:35:47 ken-x230 ModemManager[1811]: <info> Simple connect started... Oct 2 07:35:47 ken-x230 ModemManager[1811]: <info> Simple connect state (4/10): Wait to get fully enabled Oct 2 07:35:47 ken-x230 ModemManager[1811]: <info> Simple connect state (5/10): Allowed mode Oct 2 07:35:49 ken-x230 ModemManager[1811]: <info> Simple connect state (6/10): Bands Oct 2 07:35:49 ken-x230 ModemManager[1811]: <info> Simple connect state (7/10): Register Oct 2 07:35:49 ken-x230 ModemManager[1811]: <info> Simple connect state (8/10): Bearer Oct 2 07:35:49 ken-x230 ModemManager[1811]: <info> Simple connect state (9/10): Connect Oct 2 07:35:49 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (registered -> connecting) Oct 2 07:35:49 ken-x230 ModemManager[1811]: [/dev/cdc-wdm0] Allocating new client ID... Oct 2 07:35:49 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'registered' --> 'connecting' (reason: user-requested) Oct 2 07:35:49 ken-x230 ModemManager[1811]: [/dev/cdc-wdm0] Registered 'wds' (version 1.8) client with ID '1' Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> error: couldn't start network: QMI protocol error (14): 'CallFailed' Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> call end reason (1018): 'gsm-wcdma-option-unsubscribed' Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> verbose call end reason (6,33): [3gpp] option-unsubscribed Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> error: couldn't get current settings: QMI protocol error (15): 'OutOfCall' Oct 2 07:35:50 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (connecting -> registered) Oct 2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'connecting' --> 'registered' (reason: user-requested) Oct 2 07:35:50 ken-x230 NetworkManager[15840]: <warn> (cdc-wdm0) failed to connect modem: QMI protocol error (14): 'CallFailed' Oct 2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: prepare -> failed (reason 'unknown') [40 120 1] Oct 2 07:35:50 ken-x230 NetworkManager[15840]: <warn> Activation (cdc-wdm0) failed for connection 'att' Oct 2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: failed -> disconnected (reason 'none') [120 30 0] Oct 2 07:35:50 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): deactivating device (reason 'none') [0] Oct 2 07:35:54 ken-x230 NetworkManager[15840]: <info> Auto-activating connection 'att'. Oct 2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) starting connection 'att' Oct 2 07:35:54 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: disconnected -> prepare (reason 'none') [30 40 0] Oct 2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) scheduled... Oct 2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) started... Oct 2 07:35:54 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) complete. Oct 2 07:35:54 ken-x230 ModemManager[1811]: <info> Simple connect started... Oct 2 07:35:54 ken-x230 ModemManager[1811]: <info> Simple connect state (4/10): Wait to get fully enabled Oct 2 07:35:54 ken-x230 ModemManager[1811]: <info> Simple connect state (5/10): Allowed mode Oct 2 07:35:56 ken-x230 ModemManager[1811]: <info> Simple connect state (6/10): Bands Oct 2 07:35:56 ken-x230 ModemManager[1811]: <info> Simple connect state (7/10): Register Oct 2 07:35:56 ken-x230 ModemManager[1811]: <info> Simple connect state (8/10): Bearer Oct 2 07:35:56 ken-x230 ModemManager[1811]: <info> Simple connect state (9/10): Connect Oct 2 07:35:56 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (registered -> connecting) Oct 2 07:35:56 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'registered' --> 'connecting' (reason: user-requested) Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> error: couldn't start network: QMI protocol error (14): 'CallFailed' Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> call end reason (1018): 'gsm-wcdma-option-unsubscribed' Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> verbose call end reason (6,33): [3gpp] option-unsubscribed Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> error: couldn't get current settings: QMI protocol error (15): 'OutOfCall' Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (connecting -> registered) Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'connecting' --> 'registered' (reason: user-requested) Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <warn> (cdc-wdm0) failed to connect modem: QMI protocol error (14): 'CallFailed' Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: prepare -> failed (reason 'unknown') [40 120 1] Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <warn> Activation (cdc-wdm0) failed for connection 'att' Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: failed -> disconnected (reason 'none') [120 30 0] Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): deactivating device (reason 'none') [0] Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> WWAN now disabled by management service 
Oct  2 07:35:57 ken-x230 ModemManager[1811]: <info>  Modem disabling...
Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (registered -> disabling) Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: signal quality updated (0) Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: access technology changed (umts -> unknown) Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'registered' --> 'disabling' (reason: user-requested) Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (home -> unknown) Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem fully disabled... Oct 2 07:35:57 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (disabling -> disabled) Oct 2 07:35:57 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'disabling' --> 'disabled' (reason: user-requested) 
Oct  2 07:35:59 ken-x230 anacron[22871]: Job `cron.daily' started
Oct 2 07:35:59 ken-x230 anacron[22968]: Updated timestamp for job `cron.daily' to 2013-10-02 
Oct  2 07:35:59 ken-x230 cracklib: no dictionary update necessary.
Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> Auto-activating connection 'att'. Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) starting connection 'att' Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0): device state change: disconnected -> prepare (reason 'none') [30 40 0] Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) scheduled... Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) started... Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> Activation (cdc-wdm0) Stage 1 of 5 (Device Prepare) complete. Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Simple connect started... Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Simple connect state (3/10): Enable 
Oct  2 07:36:01 ken-x230 ModemManager[1811]: <info>  Modem enabling...
Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (disabled -> enabling) Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'disabled' --> 'enabling' (reason: user-requested) Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (unknown -> registering) Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (unknown -> searching) Oct 2 07:36:01 ken-x230 ModemManager[1811]: <warn> Couldn't load Operator Code: 'Current operator MCC/MNC is still unknown' Oct 2 07:36:01 ken-x230 ModemManager[1811]: <warn> Couldn't load Operator Name: 'Current operator description is still unknown' Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (registering -> home) Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (home -> searching) Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem fully enabled... Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (enabling -> searching) Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Simple connect state (4/10): Wait to get fully enabled Oct 2 07:36:01 ken-x230 ModemManager[1811]: <info> Simple connect state (5/10): Allowed mode Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'enabling' --> 'searching' (reason: user-requested) Oct 2 07:36:01 ken-x230 NetworkManager[15840]: <info> WWAN now enabled by management service Oct 2 07:36:03 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: signal quality updated (92) Oct 2 07:36:03 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: access technology changed (unknown -> umts) Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Simple connect state (6/10): Bands Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Simple connect state (7/10): Register Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (searching -> registering) Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP location updated (MCC: '310', MNC: '410', Location area code: '0', Cell ID: '0') Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Simple connect state (8/10): Bearer Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Simple connect state (9/10): Connect Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (searching -> connecting) Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: 3GPP Registration state changed (registering -> home) Oct 2 07:36:04 ken-x230 ModemManager[1811]: <info> Modem /org/freedesktop/ModemManager1/Modem/4: state changed (connecting -> registered) Oct 2 07:36:04 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'searching' --> 'connecting' (reason: user-requested) Oct 2 07:36:04 ken-x230 NetworkManager[15840]: <info> (cdc-wdm0) modem state changed, 'connecting' --> 'registered' (reason: unknown) 

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