nevenin. === [1] === http://live.gnome.org/Bugsquad/DirectiveDiscussion : "NEEDINFO: Reports should be set to NEEDINFO when there is essential information missing or a developer has some unanswered questions." this is still as vague at it is currently. :-/ imagine: we have a (say: nautilus) trace which misses symbols and is pretty generic (lots of gtk/gdk/glib stuff after the <signal handler>), but does not miss frames. what we all know: there are triagers that will set a bug to needinfo and ask for installing debug packages, because the stacktrace is too generic. and there are triagers which are a bit more conservative and think "let the developers decide if the trace is useful, even it's pretty generic and does not have line numbers". currently when i face such a bug report (as described above), i sometimes add a needinfo answer, but do not set the bug to needinfo, so it's still visible to the developer (who could perhaps get a clue of that trace), but i also have the naive hope that the reporter will submit a better trace with symbols in the meantime, because i asked him to do so. i can understand both points of view, but we should find a conclusion here, and i'd prefer to be conservative here. === [2] === we should have a clear rule when to close needinfo bugs as incomplete, and this rule should be added to the triage guide (s-d-f also is not mentioned in that guide currently, but that's another issue). i was used to wait 30 days before closing them. perhaps we should set this to 45 days (if there aren't any dups of course), to be a bit more safe? opinions? === [3] === another issue: shall we have gentleman agreements? i remember that i once closed lots of bugs that guenther had set to needinfo four weeks before, and this was considered unfriendly, while i am happy if anyone takes the time to clean up bugzilla and closes bugs as incomplete that i had set to needinfo some weeks before. of course i get guenther's point, because he had all the work to read them and set them to needinfo (which counts less than closing a bug in the bugzilla points statistic), so he should also get the points for closing them (which is much less time & work than needinfo'ing). :-) i'd like to find out the points of view that exist among the triagers (not in order to blame anybody, but in order to find a consensus, and to avoid future misunderstandings). thanks, andre (if you've found spelling mistakes, you are allowed to keep them.) -- mailto:ak-47 gmx net | failed! http://www.iomc.de/ | http://blogs.gnome.org/portal/aklapper
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