I thank you so much for your help. Apologies for the slow responses - a combination of WFH and life has kept me away from this particular problem for many days.
Based on your comments, I've had some better results with generating the folder names, but no success being able to expunge emails from the 'Deleted Items' directory (and I appreciate you clarifying the nomenclature there!).
On Fri, 2022-01-14 at 10:08 -0500, Bridger Dyson-Smith wrote:
> I have quite a bit out of output from that command (~630MB). Is it
> possible to give some direction regarding things from this log that
> might be worth sharing?
Hi,
I suggest to re-run with logging, to avoid such large log (especially
if you gathered it after clearing up the local cache for the account).
Sadly, I've tried that, and the output seems less than helpful. Running the following:
$ EWS_DEBUGGING=2 evolution &> evolution-20220124-debug.txt
gives the following output, with almost no variation:
```
(evolution:1406): evolution-ews-WARNING **: 10:37:20.823: /wrkdirs/usr/ports/mail/evolution-ews/work/evolution-ews-3.42.3/src/EWS/common/e-ews-notification.c:411: Id must be non-empty.
(evolution:1406): camel-CRITICAL **: 10:38:03.199: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:11.261: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:11.261: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:25.386: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:25.420: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:36.422: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:36.441: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:51.745: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:38:51.765: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
(evolution:1406): camel-CRITICAL **: 10:39:12.751: camel_utils_sanitize_ascii_domain_in_address: assertion 'email_address != NULL' failed
```
> my Trash folder is not recognized as the Trash folder, despite the
> special icon, as the right click/contextual click doesn't have the
> option to "Empty Trash".
Just in case, while I use 'Trash' folder name, the Exchange server's
folder name is 'Deleted Items' (localized to your locale). I'm sorry I
made it confusing. I see this in my Exchange account:
Inbox
Archive
Conversation History
Deleted Items
Drafts
Junk Email
Outbox
Sent Items
The 'Archive' and 'Conversation History' has a regular folder icon, all
the rest folders there have a special icon, specifically the 'Deleted
Items' folder has a trash/recycle-bin icon (it depends on the icon
theme what the icon looks like). There is no folder named 'Trash'.
You can search in the log for:
<DistinguishedFolderId Id="deleteditems"/>
which is part of a request:
messages:GetFolder
request. The server returns an m:GetFolderResponse response, which
contains IDs of the respective folders from the request, in the order
from the request. The 'deleteditems' folders is the third folder in the
list, right after the 't:ContactsFolder'. It shows for me:
<m:GetFolderResponseMessage ResponseClass="Success">
<m:ResponseCode>NoError</m:ResponseCode>
<m:Folders>
<t:Folder>
<t:FolderId Id="AQMkAGQx..." ChangeKey="AQAAABY..."/>
</t:Folder>
</m:Folders>
</m:GetFolderResponseMessage>
The ResponseClass="Success" is the important part of the response.
I see it does not show up after the first check. It can be restarted
when the ~/.cache/evolution/mail/<ews-account-uid>/folder-tree file is
deleted. Then, the next start of the Evolution, the special folders are
changed again.
So, getting the folder names fixed up was helped by your suggestion to remove the ~/.cache/evolution/mail/<ews-acct-uid>/folder-tree`, now my icons and folder names are displaying correctly (thank you!).
However, the Expunge (Menu > Folder > Expunge), the contextual/right click 'Deleted Items' > Empty Trash, and the Menu > File > Empty Trash are still not working properly. For the three options, I've tried the following on the 'Deleted Items' folder:
1. Folder Menu > Expunge (w/the Deleted Items dir selected) returns "Are you sure you want to permanently remove all the deleted messages in folder "Work: Deleted Items"? with a 'Cancel' and 'Expunge'. Selecting 'Expunge' doesn't do anything - no items are removed from the directory and nothing is logged.
2. Contextual/right click 'Deleted Items' dir > Empty Trash returns "Are you sure you want to permanently remove all the deleted messages in folder
"Work: Deleted Items"? with a 'Cancel' and 'Expunge'. Selecting
'Expunge' doesn't do anything - no items are removed from the directory
and nothing is logged.
3. File Menu > Empty Trash returns "Are you sure you want to permanently remove all the deleted messages in folder
"Work: Deleted Items"? with a 'Cancel' and 'Expunge' and an error: "Error while Emptying trash in "Work". Could not locate Trash folder" with the following being logged:
```
(evolution:15913): camel-WARNING **: 11:23:59.774: CamelVeeStore::get_trash_folder_sync() reported failure without setting its GError
```
I've read through the linked conversation in the Gnome evolution-ews, thank you for that. I'm wondering if my Deleted Items folder is still not recognized by the FreeBSD evolution-ews install, because I'm unable to reproduce this on my linux laptop.
One last observation: interestingly, if I manually delete a message in my Deleted Items folder on the FreeBSD desktop, the message is deleted! but the changes don't seem to be propagated back to the Exchange server. In the log, I see:
```
(evolution:17093): evolution-ews-WARNING **: 11:28:01.820: /wrkdirs/usr/ports/mail/evolution-ews/work/evolution-ews-3.42.3/src/EWS/common/e-ews-notification.c:411: Id must be non-empty.
```
Bye,
Milan
Again, thanks for your time helping me get to the bottom of these issues.
Best,
Bridger
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