Re: GNOME user survey 2011 (v4)

[Felipe Contreras <felipe contreras gmail com>]

On Fri, Aug 19, 2011 at 8:25 PM, Stormy Peters <stormy gnome org> wrote:
> On Fri, Aug 19, 2011 at 10:40 AM, Felipe Contreras
> <felipe contreras gmail com> wrote:
>>
>> On Fri, Aug 19, 2011 at 4:55 PM, Sam Thursfield <ssssam gmail com> wrote:
>> >
>> > Gathering feedback does not necessarily require an online user survey.
>>
>> Indeed, do you have a better suggestion?
>
> There are several other ways to get feedback.
>
> For example, user testing. I'm sure all the major distributions have done
> some user testing. Most large companies have a whole user testing
> team/group.

And where are the results? Without evidence it's only wishful thinking.

> I'm not a user testing expert but it involves giving people (both new and
> experienced) tasks to do, watching how they do it (without interfering) and
> then asking them about their experience.
>
> I know people who have successfully used http://www.usertesting.com/ for web
> sites. I don't know if a similar, inexpensive option exists for desktop
> software or not.

Right, so nobody is going to do this. Is there any better suggestion
that would actually be implemented?

-- 
Felipe Contreras