Re: [Usability] Some interesting user feedback
- From: Bryan W Clark <clarkbw clarkson edu>
- To: Gnome Usability List <usability gnome org>, BOOGS <gnome-bugsquad gnome org>
- Subject: Re: [Usability] Some interesting user feedback
- Date: Fri, 14 Nov 2003 14:01:00 -0500
On Fri, 2003-11-14 at 13:28, Dan Winship wrote:
> "I just ate your data. Please be my friend."
Yes, this isn't the right time to try to be friends, but I think
"I just ate you data. Because I screwed up, take more time out of your
day with a bug report... You do know what a bug report is, right?"
> After an application crashes is not a good time to be asking the user to
> help us. We want to emphasize how filing a bug report will help *them*.
Yes, I think you're right that this is the best method to try to get
them to help out with a bug report.
> The application "$APPNAME" has crashed.
> If you would like to send a bug report to the developers of this
> application, click "Send Bug Report" below to open the Bug
> Reporting Assistant, which will generate a detailed crash report
> and help you send it to the right place.
I like this, my only reservation is against the use of the word "Bug",
which I think is an understandable idea to all users.
Not that I would want to copy this, perhaps embrace and extend...
I like how they simply say:
"There was an error, they are sorry"
"Please tell us about it"
Then 2 options: ( with ability to restart app )
"Don't send report / Send report"
> (OK, that doesn't really emphasize how it will help them, but isn't it
> kind of obvious?) The bit at the end tries to address the original "but
> I don't know how to send a bug report" issue. The "help you send it" is
> to avoid implying that clicking the button will make it automatically
> violate your privacy / corporate security policy.
Yes, this is a problem with the other error dialog; this is were we can
extend it to be better.
> Another thing that could be cool would be a "check for a new version"
> button (with associated explanatory text) that would run red-carpet /
> apt-get / rhn / whatever for you to see if there was a new version of
> the package. (libgnomeui would just have stubs, which the various
> packagers could then plug their systems into.)
definitely cool! Could be a future addition to really enhance this.
> Oh, and the current crash dialog includes the PID of the crashed
> application, which is useful for developers (so you can go to a terminal
> and attach gdb to the right process easily). Keeping that information
> somewhere would be nice, even if it was somewhere less prominent, like
> the titlebar, or in a "Details" pane a la gconf errors.
This is a great idea, and some low hanging fruit we could do right away.
Bryan W Clark
Math && Computer Science Dept.
Human Computer Interaction Group
Potsdam, NY USA
] [Thread Prev