> On Wed, 2003-12-17 at 16:16, Manuel Amador (Rudd-O) wrote: > > In my mind, a person thinks "I need to write a letter" so they open the > "letter-writing app" and write a letter, then they think "I need to save > this for later" so they save it (picking a location in the process). Yes. This is a learned model, one that hinders usability. Ideally, the user should want to "write a letter", then think "let's make a letter out of a template for letters". I completely agree with you that 95% of users think of a "letter-writing app". The templates thing is exactly what the doctor ordered for this wrong, learned with Windows 3.1, mentality. > The > document-centric way seems the reverse of this, i.e. "Let me find a > location in which I will create a file, which will contain a letter > which I will write." > > Like I say, I'm not doubting anyone, but this seems counter-intuitive to > me, and apparently, as you say, hasn't been the way that people actually > do things even though that option is available to them. So maybe it just > hasn't been implemented properly in the past, I don't know. I'm just a > curious lurker, so if anyone has a study that can enlighten me, I would > be very interested. No studies =( that I know of. Supposedly back in '94, Microsoft invested millions and determined this was the way to go, hence the New... menu and the Templates directory, while hiding the applications on a Start submenu.
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