Re: Not receiving account request email (was Re: Instructions for approving GNOME accounts)

[Olav Vitters <olav bkor dhs org>]

On Thu, Oct 18, 2007 at 10:56:02AM -0700, Sanford Armstrong wrote:
> On 10/18/07, Sanford Armstrong <sanfordarmstrong gmail com> wrote:
> > On 9/28/07, Olav Vitters <olav bkor dhs org> wrote:
> > > Hello all,
> > >
> > > There is a new way to get accounts setup asap. This using a new system
> > > called Mango. The new system will directly mail the maintainer(s) of the
> > > responsible module (you). With this email I'll try to explain how it
> > > will work.
> > >
> > <snip>
> > >
> > > Basically the process is as follows:
> > > 1. User requests account
> > > 2. User verifies email address
> > > 3. Mango mails maintainers
> > > 4. Maintainers reject/approve account request
> > > ==> can need multiple maintainers if e.g. user requested e.g. Bugzilla
> > > shell account and SVN for nautilus.. in practice, this won't happen
> > > 5a. Mango mails Accounts Team
> > > 5b. Mango mails user giving advice on the progress
> > > 6. Accounts Team sets up user in LDAP
> > > 7. User gets welcome email
> > >
> > > Note: steps 3-4 can be skipped as some requests will directly go to the
> > > accounts team (e.g. @gnome.org alias)
> >
> > I recently asked a developer (John Carr) to to request an SVN account
> > for his Tomboy work.  He did via Mango, but I never received an email.
> >  So I retrieved my Mango password for the first time and logged in,
> > where I saw I had a pending account request.  I approved the request.
> > I have not received any emails from Mango (neither did Boyd, who is
> > one of the other maintainers of Tomboy).
> 
> Quick update: Tomboy's other maintainer, Alex Graveley, does receive
> the emails.  For some reason Boyd and I do not.

This was a bug in Mango. It only mailed one maintainer, not all. Has
been fixed.

-- 
Regards,
Olav