Re: [Evolution] Problem setting up iCloud account in Evolution - Folder parse error

[Kurt Scherffius <kscherff mac com>]

It's not that I'm skeptical - I worked at Apple for 14 years.

So...I know exactly what they will and won't do as far as support is concerned, and how they will go about doing (or not doing) it.

Thankfully(?) I have a couple of iOS devices that I'm testing with.  One - an old iPhone 4s running iOS 9 - works fine.  So, it's of no use.

The other is a first generation iPod.  As it is so old, it has to be set up manually for Mail access per https://support.apple.com/en-us/HT202304 :

Use iCloud settings on your iPhone, iPad, or iPod touch with iOS 7 or later.

It's running iOS 3.1.3, so it won't auto-configure.

Mail is currently failing on the Gen One iPod.  SCORE!

As it is an Apple device, they will at least talk to me about it as opposed to, "your device is third-party; Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products."

By attempting to force them to support their First Gen iOS device, this may be the pebble that starts the avalanche.  I'll begin working with them Friday (it will probably take all day on the phone with them to get nowhere, so I need to set aside a whole day to be on the phone with them).  I don't hold out much hope - the good folks at Evolution will have far better luck - but at least I am in a position to be the squeaky wheel.

Oh, and I also tested the iCloud settings in Claws and the bundled email client with Elementary OS (I believe it is a fork of Geary); both failed.

Wish me luck for Friday...

KS

On April 21, 2021 at 1:49 PM, Steve via evolution-list <evolution-list gnome org> wrote:

Hi

I know the chap in the other email was skeptical but it won't hurt to try contacting Apple.

Unfortunately their blimmin' help service only allows call or chat. I'll give them a shot tomorrow.

Of course, it may be unfortunately that even though the issue is theirs, it may be down to the Evolution team to try and work around their issue to get Evolution back up and running.

I really do not want to have to migrate to Thunderbird as I am very leery of being forced to use plugins for core functionality like Contacts sync :(

Steve

On 21 April 2021 at 17:19, Milan Crha via evolution-list <evolution-list gnome org> wrote:

On Wed, 2021-04-21 at 12:13 +0200, Steve via evolution-list wrote:

...and their recent issues may not be resolved.

     Hi,
I agree. The log shows:

[imapx:A] I/O: 'A00009 LIST "" INBOX RETURN (CHILDREN SUBSCRIBED
STATUS (MESSAGES UNSEEN UIDVALIDITY UIDNEXT HIGHESTMODSEQ))'
[imapx:A] I/O: 'A00009 BAD Parse Error (took 0 ms)'

which means the server rejects the LIST command. There's nothing wrong,
as far as I can tell, about the LIST command Evolution uses. Please,
report to the Apple folks they did not fix it yet.

There are bugs against Evolution for this too:
https://gitlab.gnome.org/GNOME/evolution/-/issues/1468
https://gitlab.gnome.org/GNOME/evolution/-/issues/1470

 Thanks and bye,
     Milan

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