Re: [Evolution] Exchange Outlook Mail Catagories

[Jeremey Wise <Jeremey Wise Agilysys com>]

Just wanted to post more details I just received  for those willing to
help:

**********************
The other group uses the "Categories" field within Outlook to mark an
email
accordingly.  We can do this as well, using one of the default
categories (or we can decide what kind of category we want to use and
implement it on the server)

        This is a 2-step process - a one-time change to the view of the
Inbox in the "Proposal" queue, and then changing the options on the
email you are trying to escalate.

Step One:  Setting up your view of the Inbox to include "Categories" (if
it's not already there)
Click to focus on the "Proposal" Inbox then...
Click View -> Current View -> Customize Current View
In the "View Summary" pop-up click on "Fields"
In the "Show Fields" pop-up select the "Categories" options in the left
pane and use the widget to move it to the right pane.  Use the up/down
widgets to place this field where you want it in your view.
Ferinstance, on mine I put it right above the "From" field.
Say OK all the way back.  You have now set up the category field in your
view of the inbox.

Now, when you get an email that you feel you have to escalate, simply
open the email, click on "View" and go to "Options" - in the pop-up you
will see a button for "Categories" - use it to select "VIP" (for lack of
a better selection from the default list).  We will then know that any
email marked with a category of "VIP" needs scrutiny from one of the
senior level folks.

        Personally, I do not see why we simply cannot call/IM one
another, but this works too.  We will NOT be creating any "escalation
folders" per ##@@# #* 

**********************

On Mon, 2005-03-21 at 15:00 -0500, Jeremey Wise wrote:
> My life just got more difficult. Our Group here has decided to implement
> a new way to monitor requests that we receive. They have decided to use
> Microsoft mail "Categories" to flag and email. So for example we receive
> questions into the 'common mailbox' which will be flagged as a
> "hardware", "Software", "Storage", or "insufficient Information
> -Customer Contacted". They have created these categories and are now
> using them to govern the status or who should deal with the email
> request. At this time my mail setup is my Evolution has the Exchange
> connector for my personal mailbox and IMAP for all the other accounts. 
>
> Question summery:
> 1) Is their a way within IMAP to read these fields for "categories"? (ie
> add that field into my evolution view)
>
> 2) I can not find a way in the Exchange Connector to add these
> "categories" field even for my personal account.
>
> 3) Is their a near plan to support multiple Exchange mailboxes. (ie so I
> could add more then just my personal accounts)
>
> PS: If I can not solve this then two years worth of life with Evolution
> will have to be abandoned!!!!!!!!!!!!!!!! I will be then forced to make
> the dreaded post of how to export all my emails from evolution BACK into
> MS Outlook!!!!!!!!!!!!! Please!!!!!!!!!! HELP!!!!!!!!
-- 
Call if you have any questions,
 
Jeremey Wise
Jeremey Wise Agilysys com
Office: (440)-519-6006
Cell: (216)-647-1121
MCSE,CNE,CSE