Re: [Evolution] How to use bugzilla

[Luis Villa <louie ximian com>]

The Bad News: The best answer to this question is "read every single bug
that gets filed, and do your best to memorize their phrasing and
structure." Unfortunately, there are so many different ways to describe
and categorize even the simplest bug that searching is hit and miss even
at best.

The Good News: Dealing with duplicates and such is my job. When in
doubt, file the bug- I'm _paid_ to search for duplicates and know the
database. If it's a dup; no problem, you are keeping me employed ;) and
if it isn't a duplicate you've helped the team. 

In between: mozilla has written a really good tutorial on good duplicate
searching that is pretty much completely applicable to us. You can read
it here:

http://www.mozilla.org/quality/help/beginning-duplicate-finding.html

And (of course) I'm almost always in #evobugs and #evolution during the
East Coast working day, and I'm happy to answer the "is this a dup"
question as best I can.

Good luck...
Luis



On 24 Jul 2001 13:45:09 +0200, Janne wrote:
> I've been using bugzilla to report bugs for a few weeks now, and have a
> problem. Thing is, before posting a bug, I try to search the database
> for the bug so I won't post an existing bug. Unfortunately, even though
> I find nothing, I sometimes get a note from bugzilla after a couple of
> days that it's been marked as a duplicate of an earlier bugreport.
>
> I believe that the problem probably is that the organization of the
> database is rather complex (and half the time, I'm not even sure what
> Evolution component is to blame).
>
> So, is there some magic way to actually find duplicates without spending
> a few hours rifling through the entire database, or is there some hidden
> 'do the search correctly' checkbox I've failed to find? I certainly
> don't want to waste a developers time with finding duplicates if I can
> do it myself...
>
> For the developers that probably use the system everyday (and nows the
> number of half the bugs in the DB anyway), bugzilla must be a godsend,
> but for us users that perhaps confront bugzilla only once in a while,
> this can be quite intimidating.
>
>
>
> --
> Trust the Computer. The Computer is your friend.
>
> Mr. Jan Morén                          Dept. of Cognitive Science
> Tel. +46-046 222 8588                  Kungshuset, Lund
> Fax. +46-046 222 9758                  S-222 22 Lund, Sweden
>
>
>
> _______________________________________________
> evolution maillist  -  evolution ximian com
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--
Luis Villa
Ximian Bugmaster
"Quality is an amazing bridge because it is universal in its language."
Thomas Corcoran