Re: On distro users feedback

[Calum Benson <Calum Benson Sun COM>]

On Thu, 2007-09-27 at 12:44 -0400, Luis Villa wrote:

> My thinking was always that this was part of the role of the bugsquad,
> since you can't do a good job processing bugs without understanding
> user needs, project priorities, etc., Or to put it another way- if
> bugsquad doesn't have a lot of the same skills as a hypothetical
> userfeedbacksquad, it isn't a very good bugsquad.

Certainly somewhat true, I guess a feedbacksquad could be considered the
bugsquad's UI, in a literal sense :)

I wouldn't necessarily expect all feedback to translate into bugs,
though-- I think one of our current problems is that the stuff that
doesn't belong in bugzilla often just gets stuck in whatever mailing
list / blog / wiki page / IRC channel / web forum it started in, where
it may or may not be chanced upon by future Googling exploits. I'd like
to think a feedback squad could maybe corral that sort of stuff into a
more centralised location.

Heck, even if there was just a single GNOME search engine somewhere that
would search the main GNOME resources (mailing list, bugzilla, blogs,
wiki, gnomesupport.org, maybe some distro's user forums-- can't do IRC I
guess) in one fell swoop, it might be a good start... sun.com's search
works a bit like this [1].  (Maybe this is planned for the new w.g.o?)

Cheeri,
Calum.

[1]
http://onesearch.sun.com/search/onesearch/index.jsp?charset=UTF-8&qt=gnome&col=all-unfiltered&cs=false&rt=true
 ... returns results from www.sun.com, blogs, documentation, bug reports etc.

-- 
CALUM BENSON, Usability Engineer       Sun Microsystems Ireland
mailto:calum benson sun com            GNOME Desktop Group
http://ie.sun.com                      +353 1 819 9771

Any opinions are personal and not necessarily those of Sun Microsystems