Re: [Ekiga-list] Trying to debug ekiga

[Mariano Mara <mariano mara gmail com>]

Excerpts from Eugen Dedu's message of Thu Apr 01 06:03:22 -0300 2010:
> Mariano Mara wrote:
> > Excerpts from Eugen Dedu's message of Wed Mar 31 15:21:31 -0300 2010:
> >> Mariano Mara wrote:
> >>> Excerpts from Eugen Dedu's message of Wed Mar 31 06:23:30 -0300 2010:
> >>>> Mariano Mara wrote:
> >>>>> Hi all,
> >>>>>  I'm using Ekiga in Ubuntu 9.10. The version is 3.2.6 (installed from
> >>>>>  ppa) and I use it with my company Asterisk PBX.
> >>>>>  The problem I have is that although I can connect to the PBX, when
> >>>>>  somebody call me (the popup informing me about the call appears without
> >>>>>  problem), as soon as I try to accept the call, the whole ekiga totally
> >>>>>  freezes and I have to kill it (the call always ends in the voicemail).
> >>>>>  As per the instructions I read in the wiki, I installed ekiga-dbg to
> >>>>>  see if I can get a meaningful message about the error so I run 
> >>>>>  $strace -osalida.txt ekiga
> >>>> It's not strace which needs to be run, but gdb, as shown in the wiki
> >>>> (please also execute with -d 4 in the same time).  Afterwards, attach
> >>>> the whole output.
> >>>>
> >>>>>  and reproduce the error. I get a log file with more than 62300 lines in
> >>>>>  it. How can I know if something useful is in it? Should I attach the
> >>>>>  whole file to the bug system?
> >>>  
> >>>     Ok, thanks for your feedback. I think I get it right this time. 
> >>>     Here's the link to the full log of gdb: http://freebsd-gnome.pastebin.com/0NETT2R8
> >>>
> >>>     Although this time, when I try to reproduce, I can answer the call but
> >>>     ekiga freezes when I hangup on the ekiga side (In my cellphone I can
> >>>     still heard the noises coming from the ekiga side, just like I didn't hang),
> >>>     hope this log contains enough information for you to help me out.
> >> This is a bug involving alsa
> >> (https://bugzilla.gnome.org/show_bug.cgi?id=593064) or pulse.
> >>
> >> I do not know what to do, maybe trying without pulse.
> >>
> >> http://mail.gnome.org/archives/ekiga-list/2010-March/msg00006.html might
> >> help too.
> >>
> > 
> > Thank you very much for your advice. I changed the default options in
> > "audio devices" to HDA Intel (PTLIB/Alsa) in my Dell and it's now working.
> > The funny thing is that the default option is "Default (PTLIB/Alsa)" so
> > I thought they were the same and I didn't try with it when I first got
> > this issue.
> > Anyway, it's now working.
> 
> Well, I didn't think either.  Could you please make a few more tests
> (trials) to really confirm that changing from Default to HDA Intel
> solves the issue?
> 
For sure. Will ask my colleagues to help me with a few calls and let you
guys know how it goes. If there is any extra detail I can provide
(software or hardware versions) so folks in Ubuntu or with similar
configurations like me can save time with this little bug, please let me
know (since I'm not really into the sound software stuff).

Mariano