Re: Project Proposal: GNOME Innovation

[Jud Craft <craftjml gmail com>]

There is one good reason why this is a good idea:  GNOME's support
system is too compartmentalized.

This shows up all the time in bug reports.  People have no idea which
component to file against (for particularly tricky situations, even
developers have to do some investigation before they arrive at the
root cause of the problem).

Detective work is not bad; but "a priori" detective work, of
debugger-caliber, before the user can even flag an end-user issue, is
not conducive to enabling user feedback.

Under such a system, I could file what seems to me a general issue
about keyboard accessibility in GNOME, for example -- without having
the slightest clue what part of GNOME is actually responsible for
keyboard accessibility (and no, I don't have a clue).

The management of such a system (how to link ideas and issues to their
components?) is definitely important, but the end-goal would be:
easier for the end-user to give feedback on a system he uses, but has
not helped build.

How do other commercial projects (MSDN - Windows beta testing, Apple,
etc) allow user feedback?  Do they expect users to discover what
component of Explorer is malfunctioning, or what plugin in Windows
Media Player they'd like to suggest a change to?  Or does the system
aid them in automating as much of this homework as possible?


On Thu, Oct 1, 2009 at 5:06 AM, Rodrigo Moya <rodrigo gnome-db org> wrote:
> On Wed, 2009-09-30 at 11:37 -0700, Sandy Armstrong wrote:
>> On Wed, Sep 30, 2009 at 11:20 AM, Wolter Hellmund <wolterh6 gmail com> wrote:
>> > The project is intended to use a Brainstorm System, which is already provided by
>> > IdeaTorrent. It is already implemented in successful projects such as Ubuntu
>> > Brainstorm, SourceForge.net and others.
>>
>> Is there any data indicating that Ubuntu Brainstorm works better than
>> filing enhancement bugs?  Are there any statistics about how many
>> Ubuntu Brainstorm ideas are actually implemented, and how many are
>> implemented largely due to feedback from Brainstorm?
>>
> AFAIK, brainstorm.ubuntu.com is used as the base (one of them, the other
> being bug reports and already existing feature enhancement requests in
> the bug tracker) for development of new Ubuntu releases. Popular ideas
> are converted to blueprints (bugs in the GNOME case I guess), then
> discussed during the UDS (Ubuntu Developer Summit) and assigned for the
> next cycle.
>
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