Re: dropping bug-buddy reports for old version of gnome automatically

[Richard Hughes <hughsient gmail com>]

On Sat, 2007-04-07 at 17:13 +0200, Paolo Borelli wrote:
> Personally I am not able anymore to handle my bugmail anymore and even
> useful bugreports get lost in the noise. 

Tell me about it. gnome-power-manager 2.18.0 had a bug where it would
segfault when you locked the screen if HAL was not running. 2.18.1 fixed
the bug, but that still means I get about 5-10 duplicate bugzillas a
day. The guys triaging this stuff have been great, but it's still more
and more emails for me.

I'm really thinking the auto-submit thing to bugzilla should have more
text like:

1. You do not have debuginfo packages installed, the trace may not be
useful to the developer.

2. [click here to check to see if the crash was already reported]

3. You are running an old version. This crash may be fixed in newer
versions of the product.

Point 1 assumes we can tell what useful debuginfo packages should be
installed for each package.
Point 2 assumes we can automatically check for similar stacktraces.
Point 3 assumes the bugbuddy can query the servers for the latest
version.

I'm sure other maintainers must be getting as demoralised as myself when
dealing with so many duplicates of a fixed bug.

Richard.