Re: Feedback on Gnome 3

[Allan Day <allanpday gmail com>]

Hi Danishka,

On Tue, Aug 23, 2011 at 7:17 PM, Danishka Navin <danishka gmail com> wrote:
> Is there any mechanism to give feedback on Gnome 3?
>
> Do we have a such plan?
> To get user feedback and check whether Gnome 3 is success or not?
>
> Any chance of running a survey.

The usual feedback mechanisms are available, such as mailing lists
(the GNOME Shell mailing list has been a particularly popular place
for feedback) and Bugzilla. Plus there are other more informal
mechanisms, such as comments on blog posts.

The marketing team has also been involved in collecting the feedback
they have seen and have been helping to track issues that have been
raised so that they get fixed [1]. We'll be announcing the results of
that process when GNOME 3.2 is released.

Additional feedback exercises would be a great thing to do, in my
opinion, particularly as a way for people to make suggestions. If we
were to do that, I think the most important thing would be to ensure
that the results of the feedback are actually acted on - it shouldn't
be an empty gesture. So, the first step would be to speak to
maintainers, developers and designers and get them involved. That way
they could respond to the most popular suggestions, either by
implementing them or by publicly explaining what the situation is with
them.

I don't think that a survey would be the best way to determine whether
GNOME 3 has been a success, however. It would be impossible to conduct
an accurate satisfaction survey on GNOME with the resources at our
disposal, and a satisfaction survey wouldn't provide us with guidance
on how to improve GNOME anyway (that requires other forms of research
such as user testing).

Best,

Allan

[1] https://live.gnome.org/ThreePointOne/Features/FixAnnoyingThings
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