Re: On distro users feedback

["Ken VanDine" <kvandine gnome org>]

As a distro developer, I can say you are right.  We get lots of
informal feedback from our users.  For example... with 2.20 we had
dozens of people complaining they couldn't figure out how to change
the theme.

Suggestions for getting this feedback to people that can do something
about it?  I really don't have one... this sort of thing tends to be
very informal, irc, forums, etc.  Hard to channel that back... and
avoid noise.  But I am interested in helping out.

--Ken

On 9/26/07, Lucas Rocha <lucasr gnome org> wrote:
> Hi all,
>
> Every time we release a new major version of GNOME, I have this habit
> of googling in search of comments, reviews and discussions about our
> new release. In general, I find:
>
>  * User comments and blog posts about specific changes and new features
>  * Distro developer opinions about how we should or shouldn't handle
> certain issues
>  * Discussions in mailing lists and web forums about the new release
>
> In the middle of all the (usual and useless) noise, it's very common
> to see things like:
>
>  * "I don't understand why bug X is not fixed since release Y"
>  * "Why do they keep this crappy way of doing X?"
>  * "I really miss Z in GNOME"
>
> And a big part of this feedback happens inside the distro communities.
> Well, it's a known fact that end-users don't use "GNOME". What they
> see/perceive is "Ubuntu", "Fedora", "Debian", "OpenSuse", "Mandriva",
> and so on. Therefore, most of the real end-user feedback happens in
> the distro scope and I have this feeling that we're not really aware
> about the whole mass of feedback that happens out there.
>
> So, I think we should talk with our distributors in order to find
> efficient, lightweight and smart ways of exposing/transfering this
> user feedback from distros to GNOME. Also, we could use this
> opportunity to get feedback from distro developers as well.
>
> I have some ideas about how to make this happen but I'd like to know
> the opinion of you, marketing fellows, first. My first-step-plan is to
> (maybe) schedule an IRC meeting with members of GNOME Packaging Team
> and other people involved with the distro communities to discuss some
> ideas and know what they think.
>
> Comments?
>
> --lucasr
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>


-- 
Ken VanDine
http://ken.vandine.org