Re: [wgo] Contact GNOME & website feedback

["Ken VanDine" <ken vandine org>]

Website feedback going straight to bugzilla would rock.  How about
doing something similar for all contact?  This could create a queue of
sorts with feedback that needs to be dealt with.  And we can use
bugzilla to handle assigning user feedback, info requests, etc and
ensure nothing falls through the cracks.

I would also be in favor of using bugzilla or something similar to
track all marketing tasks.  I generally use Jira for this both at work
and for foresight, very useful tool.  Bugzilla can do it too, but jira
is designed a little more for managing work flow.

--Ken

On 7/31/07, Quim Gil <qgil gnome org> wrote:
> This is not a blocker of the new wgo, but still an important issue.
> Currently contacting GNOME is difficult for outsiders and even
> insiders: we don't provide any email address and we send people to
> mailing lists, forums and IRC channels where in fact nobody is
> responsible of handling that feedback.
>
> See http://www.gnome.org/contact/
>
> I agree on the principle of educating to people where they should
> direct their feedback and avoid random emails landing in the wrong
> recipients. Yet some email addresses exist and we should show them up
> in the right context.
>
> This is how I think the feedback channels should work:
>
> - Website feedback should be channeled through Edit This Page links
> and clever forms pointing to bugzilla+website+www.gnome.org, saving
> the hassle to users. This way everything gets publicly recorded.
>
> - The Contact Us page should be linked in the footer and should
> contain directions for the feedback channels and a form presented as a
> last resort. This form would contain a selector for the destination,
> where we would provide the options that already exist and are
> reliable: board, press, proved local groups, etc (to be defined). A
> mixture between the current http://gnome.jardigrec.eu/en/about/contact
> and http://gnome.jardigrec.eu/en/about/contact-us (perhaps, Contact Us
> could still be a separate page only accessed via Contact).
>
> Please rise ideas or concerns.
>
> --
> Quim Gil /// http://desdeamericaconamor.org
> --
> marketing-list mailing list
> marketing-list gnome org
> http://mail.gnome.org/mailman/listinfo/marketing-list
>


-- 
Ken VanDine
http://ken.vandine.org