Re: Suggestion. GNOME Feedback Form

["Quim Gil" <qgil gnome org>]

Somehow I like this idea. Well tuned.

I'm not sure if a feedback form just like that will work. "What for?"
- people think. In many cases websites offer all kind of promotions in
order to get a decent amount of feedback. We don want (and don't need)
to do this.

Instead, why not doing this as an extension of the Contact form,
introduced with a "Help us improving by answering some questions..."
and a short list of totally voluntary questions.

Let's check Dave's test under this perspective:

On 2/22/07, Dave Neary <bolsh gnome org> wrote:
> 1. How will this fit in with the wgo design? An extra link on the front
> page (or in the site footer) probably isn't a big deal.

No extra links. The revamped wgo will have already "Contact" link in
the home, also in the About section. Probably also in the footer of
all secondary pages.

> 2. Who will actually look at the human-being written words? Automatic
> analysis can't do much with freeform text fields

The textarea of the feedback form should be the only free-form input.
Anyway someone needs to read what people explains in the Contact form.
No extra work here.

The answers to the additional questions should consist of
parametrizable results: checkboxes, radio buttons, select fields...

> 3. How can we get the list of e-mail addresses? There should be an
> opt-in "please send me occasional news about GNOME" on the page if you
> do it.

Since it's a contact form it makes sense to request an email address
to answer. Checkboxes should be provided to authorize us to use that
email for other purposes (to be discussed).


> 4. Who will write this? You need someone to do the input page, the
> database back-end, a report page summarising answers, etc.

I believe this is quite easy to manage within the Plone framework. We
have the 2.19 release schedule to do that. No problem (if we solve the
big problem that is the 2.18 wgo revamp itself).


> 5. One last question - what will you do with the information?

I also want to know the answer.  :)  I'm confident that a good
marketing team will find good questions and a strategy to deal with
the information provided.

I not going now through Thilo's questions, I'm more interested in
defining the experiment itself. A requirement should be that the
answers are processable directly in a database, minimizing human
reading. Those questions should point clearly to issues or
opportunities to improve.

--
Quim Gil /// http://desdeamericaconamor.org