Re: GNOME bug tracker

[Owen Taylor <otaylor redhat com>]

Todd Dukes <tjdukes@flash.net> writes:

> > Disadvantages:
> > 
> >  1) You can't do the kind of sophisticated searches
> >     that you can with some other bug-tracking
> >     systems.
> > 
> >  2) Submission is by email, so people with improperly
> >     configured machines might have trouble using it.

[...]

> I think the email system is good for submission, I don't like web
> based entry. The script idea is good too.
> 
> Regarding the search limitations. Is the database closed or could 
> other scripts be written to query it?
> 
> I don't understand what you mean by disadvantage #2. What would be
> easier than email where they would still have some chance of getting
> the bug report to you.

This problem came up some with the perlbug script 
distributed with Perl; people often have (say) Netscape set
up to mail through an external server, but may not
have things set up on their system so that /bin/mail
works.

This isn't a major problem ... we can certainly provide
a bug-posting form on the Web, or have such people
compose the email by hand. But it's something that will
happen, so I thought I'd point it out.

Regards,
                                        Owen