Re: request tracker

[Jonathan Blandford <jrb redhat com>]

Luis Villa <louie ximian com> writes:

> On Sun, 2001-12-02 at 00:01, Jeff Waugh wrote:
> > <quote who="Luis Villa">
> > 
> > > In reading the archives from last month, I've noticed there is a
> > > discussion of a request tracking system. A suggestion: bugzilla is
> > > reasonably well suited for request tracking. Since you have a web site
> > > product already, it should be easy to add a 'request tracking' component
> > > and use that to track whatever requests are necessary.
> > 
> > I've mentioned this before, but it has been knocked back by Owen et al., and
> > on further consideration, I think they're right.
> > 
> > Bugzilla is great for bugs, not so great for request tracking and queues.
> > (Yes, you can kludge it, but why?)
> 
> 1) Because it's not much of a kludge (lots and lots of
> people/organizations use bugzilla this way)
> 
> 2) Because if you're relying on Owen, et al.* to provide an alternative,
> if might be a long, long time before you have an alternative. You have
> bugzilla now.

What kind of requests are we talking about?  Sopwith set up rt for
sysadmin use on one of the boxes.  Is that what you guys need?

-Jonathan