Application won't place it's icon in the notification area.

[Christian Dysthe <cdysthe gmail com>]

Hi,

I am currently using an application for work that I have to run at all
times. It places an icon in the notification area and is one of those
very few applications where I like to be able to access it from there.
However, this particular application will not generate an icon in the
Gnome-Shell notification area. I get an icon in Unity, XFCE, Cinnamon,
Mate and KDE, but not in Gnome-Shell. I have also contacted the
developers of the application, but they do not seem to be able to fix
this either. So now I try here. The application in question is HipChat
(www.hipchat.com) which is a group chat application aimed at enterprise
use. It's a good application and works perfectly in Gnome-Shell except
for leaving an empty space in the notification area where the icon
should have been. 

If someone either run this application or feel like looking into why
there's no icon in Gnome-Shell it would be great since my capabilities
in this area is limited.

I'm running GNOME 3.10 on Ubuntu GNOME 14.04, but this icons issue was
present in GNOME 3.8 as well.

-- 
//Christian