Re: Please shut up or answer this: how to unsubscribe

["Michael H. Warfield" <mhw wittsend com>]

On Fri, Aug 24, 2001 at 01:18:00PM -0700, Lionel Lecoq wrote:
> I don't know whether it will help much I am on another
> list where the information is spelled out at the
> bottom of each post and some people beg and plead for
> days for information how to unsubscribe...

	It won't help.

	I manage a server with over 120 lists and over 50,000 subscribers.
The best effect was to add the notice AT THE TOP of every message.  It
royally SUCKS but the clueless wonders never page down far enough or
pay attention enough to read instructions at the bottom.

	The second best thing was to add some "janitor scripts".  Our
site is a majordomo site.  Mailman and a few others already have these,
but I did some perl code to remind people once a month about what lists
they were on.  If it bounced or if they replied, they wre removed from
all of our lists.  The janitor scripts blow away over 1,000 subscriptions
every month.  That's how many "go bad" or want off.  It also takes out
a number of id10t's that misuse vacation programs...  But that's a bonus.  :-)

	Now...  If someone complains that they can not unsubscribe,
and I can't figure out how they are subscribed (you would be $#$#@ amazed)
then I just tell them to wait till the next reminder and reply to it.
The level of complaints have dropped by over two orders of magnitude!

	[...]

	Mike
-- 
 Michael H. Warfield    |  (770) 985-6132   |  mhw WittsEnd com
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