On Tue, 2010-04-06 at 10:28 +0100, Phil Bull wrote: > Hi Philip, > > On Tue, 2010-04-06 at 01:12 +0100, Philip Withnall wrote: > [...] > > Are there any use cases for the comments system which would produce > > comments which wouldn't need to be resolved (in whatever way) by > > modifying the documentation? i.e. Are there any types of comments which > > should always be visible on a page? If there aren't, the system could > > just be a fancy interface to Bugzilla, automatically putting together a > > bug report with details of which part of the documentation needs to be > > changed. > > I think that Shaun is proposing something similar to the "User > contributed notes" used by the online PHP documentation [1]. That would work well for developer documentation, but I can't think of any situations where user contributed notes for user documentation could not just be folded into the documentation proper. > One issue I'd like to pick up on is that people will definitely try to > use this feature to ask for support. First of all, we should design the > system in a such a way as to discourage this. Then, we'd need an easy > way of forwarding support requests to an appropriate mailing > list/forum/etc. I guess GNOME could sign up to Launchpad Answers... All support requests should really be forwarded to the user's distro. For the moment, forwarding them manually would be OK; we can always extend the system to allow automated forwarding of support request comments to distros later. Philip > Thanks, > > Phil > > [1] - http://www.php.net/manual/en/language.expressions.php >
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