Re: perhaps something to think about for bug-buddy.NEXT

[Brian Nickel <brian nickel gmail com>]

Windows did a really good job with this in one instance that I know of. My brother was running a program, it crashed, and he clicked "Send error report." A popup then appeared saying something like, "This bug has been fixed in version X.X.X. Click here to download the new version." It would be nice if similar notification could appear.

- Brian

On Mon, 2006-08-28 at 11:38 -0600, Elijah Newren wrote:
> On 8/27/06, Luis Villa <luis tieguy org> wrote:
> > http://www.whirlycott.com/phil/2006/08/27/send-to-apple-and-get-nothing-back/
> >
> > "When applications crash on OS X, you get a little dialog box asking
> > you if you would like to send the crash details to Apple. Presumably,
> > they actually use this data to continuously improve their products by
> > providing ~realtime bug reports to their dev teams.
> >
> > What would be really useful, though, is if Apple would respond to me
> > via email telling me if there's something that I can do to prevent
> > these crashes from occurring, such as applying an update, changing
> > some setting somewhere, etc.
> >
> > As you can imagine, this would be pretty useful. But since this
> > interaction resembles something like to an actual conversation, I am
> > not optimistic that it will happen soon."
> >
> > Interesting idea. Not sure how often that would happen, so how often
> > it would be useful, but might be cool.
>
> Sounds similar to what Olav has mentioned a few times.  He wants to do
> automatic checking for certain special bugs (e.g. 94625) based on
> stacktraces supplied by maintainers, and then not creating new bug
> reports when we already have more than enough.  I think he mentioned
> providing a simple note like "this has already been reported in bug
> 94625, you can follow the discussion there" but it shouldn't be much
> harder to provide a longer message like "You have been hit by a bug
> affecting vertical panels in Red Hat 8.  You can fix this by
> installing updates from Red Hat, upgrading to something newer than Red
> Hat 8, or by simply making your panel horizontal."
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