Re: [Gimp-user] GIMP stops working -- please help.

[Pat David <patdavid gmail com>]

Is there an antivirus running?  We've heard some reports of some antivirus
programs causing issues.  What about other processes/programs that are
running at the same time?

Can you boot into safe mode, disconnect internet, shutdown all unnecessary
programs, and then run GIMP ok?  If so we can begin to narrow down the
likely suspects...


On Sat, Sep 12, 2015 at 10:15 AM TKK <forums gimpusers com> wrote:

> Dear folks,
>
> Gimp 2.8.14 for Windows
> Windows 7
>
> I love GIMP. I've been working with it for years.
>
> A couple weeks ago, GIMP 2.8.14 stopped working on my computer. I have a
> Toshiba
> Qosmio that runs Windows 7. (I know. *Windows.*) I have not downloaded any
> new
> programs or had a Windows update that I know of.
>
> Gimp starts up okay, and then I get about 3 clicks (any 3 clicks, not a
> particular set of commands,) and then it stops responding. It doesn't shut
> down,
> but it won't respond. Even if I'm in the middle of opening a file, clicking
> within the Open File window doesn't do anything. If I've opened something
> and
> have started doing something, like selecting an area, then I can't change
> tools
> or select or deselect any more. The keyboard shortcuts, arrow keys, track
> pad,
> etc., also don't work.
>
> I have to start the Task Manager to close Gimp. In the Task Manager, it
> says
> that Gimp is "running."
>
> Inkscape is doing the same thing.
>
> Things I've tried that have not worked:
>
> Changing the name of AND deleting the "settings" file in the Users folder
> Uninstalling and reinstalling (I know it's not supposed to help, but I
> tried
> it.)
> Doing both of the above at the same time.
> Restoring my computer to a restore point back when GIMP was working.
> Removing the wireless mouse and just using the trackpad.
> Above and trying the arrow keys or shortcut commands.
> Just waiting for 30 minutes to see if it's horrendously slow. (nope.)
> Closing other programs or processes via Task Manager.
>
> Any help is greatly appreciated. I don't want to have to get Photoshop. I
> really
> don't.
>
> Thank you in advance,
> TK
>
> --
> TKK (via www.gimpusers.com/forums)
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