Re: [Gimp-user] GIMP crashes intermittently & often

Hi Dave,

What do you mean by "bringing an open Excel window into focus to
enter data obtained from GIMP"?

You clarified in step 3 below.
We are using GIMP to calculate some values and then manually entering
the data in Excel. Steps:
1. Excel is active
2. GIMP is active - make measurements and note them down
3 Click on the Excel window so that it gets focus- i.e. it comes to the front
so that you can enter data 
4. Message pops up "GIMP has encountered a problem and must close"

So GIMP has not been idle, nor is it on the other machine when it
crashes The machines have a lot of free disk space - 3 Terabytes on
Machine #1, about 1 Terabyte on Machine #2 Memory is managed by

Wow, that is really bizarre.
What is the file type of the image being viewed?  
Does it still crash if you use an image of a different type?
Is the image being edited located on the system on which gimp is executing,
or is it located on a shared file system on a different machine?
If you go to edit/preferences/folders, what are the temporary folder and
the swap folder values, and are those located on the same machine on which
gimp is executing?
What happens if you do the measurement and instead of clicking on another
application, just wait a minute or two?  Can you perform another operation
in gimp under those conditions without it crashing?  For example, measure
something else in the same image?

If you run the taskmgr and view the performance tab, does anything grow
like crazy and saturate at a high value when it's in the process of crashing,
then go back down to more normal values?  If it does, can you tell which process 
(probably gimp, but you never know...) is consuming the resource?

The error log on machine #2 shows the following:
Faulting application name: gimp-2.8.exe, version:, time stamp: 0x00000000 
Faulting module name: libcairo-2.dll, version:, time stamp: 0xa340a328
Exception code: 0xc0000005
Fault offset: 0x00000000000235b4
Faulting process id: 0x1344
Faulting application start time: 0x01d03e91dbe5d19d
Faulting application path: C:\Program Files\GIMP 2\bin\gimp-2.8.exe
Faulting module path: C:\Program Files\GIMP 2\bin\libcairo-2.dll
Report Id: df6c9434-ab43-11e4-8279-002590c1ee4d

I'm fishing with the above questions to try to figure out why it would be
crashing in the cairo library; it's hard to imagine why it would crash there
when gimp loses focus, although I don't know squat about cairo or the
ways gimp uses it.

Do you happen to have a version of the program cairo-trace on your system?
If so, it may be helpful to start gimp using the command
  cairo-trace gimp
cairo-trace creates a file that shows all the operations cairo is performing;
it may be possible to see what it is doing when it fails by examining that 


On 02/03/15 19:06, David Scriven wrote:
Dear All, I'm using GIMP (2.8.14, downloaded from your site) on
two Windows 7 x64 machines (both fully up-to-date). Both have
antivirus software and Office 2010 with Word, Powerpoint, Excel,
etc. installed and active. On numerous occasions and while GIMP is
being used Windows issues the message "GIMP has encountered a
problem and must close". This usually occurs when one or more
Office 2010 windows are also open. For example, a colleague working
on machine (#1, 4 cores, 8 GB memory, HD Intel graphics)  found
that bringing an open Excel window into focus to enter data
obtained from GIMP was sufficient to crash GIMP and cause this
message. (this is consistent and has happened many times). This has
only just started occurring  - previously the user on machine 1 had
used GIMP for the same task without problem (update to Office
causing the problem??). I have now encountered the problem on
machine #2 (16 cores, 64GB memory, high-end NVIDIA card) using GIMP
and Powerpoint simultaneously, although I have not been able to
identify a precipitating event that causes this.

I have tried increasing the memory available to GIMP in both
machines (via Edit/Preferences) but to no avail. The error message
is virtually meaningless.  The crashes are frequent enough (about
1 /hour) that is extremely irritating, never mind the loss of time
and work. Any ideas? David

What do you mean by

"bringing an open Excel window into focus to enter data obtained from

How are you trying to transfer the data (presumably an image) from
GIMP to Excel?

It sounds like you are not doing anything with GIMP leading up to the
crash. i.e. it has been sitting idle for some time.  Is that

How much swap space (paging file size) does the system have?  Is it
set to fixed limits, or to "Let Windows Manage My Virtual Memory"?
How much free disk space is there?

It sounds like you are bumping up against some system resource limit,
but which one is hard to tell.  Is there anything in the system error


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