Re: [Evolution] Need help with Contacts/nick

[Brewster Gillett <bg fdi us>]

On Mon, 2010-08-30 at 14:57 +1000, Nick Jenkins wrote:
> > Problems with the three that are "lists" were introduced in an
> > earlier email message, and have not yet been resolved. Another
> > topic :-)
>
> Question number 1: Have you logged these bugs in
> https://bugzilla.gnome.org/ ?
>
> Yes, it's more effort to log bugs than it is to have a whinge on the
> mailing list.

bg:

I think maybe you misunderstand a little bit. I don't mind the effort
required to file a bug, but I am at the stage where I don't yet know
whether it *is* a bug, or whether it arises from some undocumented
switch that I have yet to discover. *That* is why I figured to ask this
list first, rather than just jumping over to bugzilla.

In other words, is it possible that someone else has encountered this,
and that they have discovered that it can be resolved with a change in
some option setting somewhere? Seems like it makes sense to exhaust
those kinds of possibilities prior to opening a bug report.

nick:
> However, I've done both, and for getting stuff fixed, the bug tracker
> wins every time (well, almost every time. Sometimes it's not clear what
> the problem is and discussing it helps, or it has annoyed many people
> but nobody has reported it and the act of everyone unanimously agreeing
> on it being annoying leads to the consensus needed about how the thing
> in question should be fixed). But as a general rule, whinging is not
> especially effective. Logged bugs however persist until they are
> resolved, and provide a central point for all factual information
> relevant to the history, causes, and hopefully eventually the fix.
>
> A good bug report should list the exact steps to reproduce the problem,
> so that testers & developers who might not know the area in question
> intimately can try the same steps, and it preferably describes what
> happened, and what you were expecting to happen.
>
> Question number 2: Are you being realistic about the rate at which these
> bugs will be fixed?

bg:

Frankly, Nick, I haven't yet gotten to the stage of deeming it a bug.
So I guess I don't have any expectations around fix rates.

nick:

> Question number 3: Are you being realistic about your entitlement to a
> fix?

bg:

I don't know that I'm feeling entitled to a fix just yet. At this stage
I'm merely attempting to determine whether others have experienced
similar difficulties, and whether some of those may have found
some ways to work around them.

nick:

>  I'm deeply grateful for any help I get at all.

As am I.
If I have failed to articulate that sentiment, my apologies.

Brewster
-- 
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Embrace a sharing community of sustainable justice low-carbon diversity
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W. Brewster Gillett             bg fdi us            Portland, OR  USA
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Simply because you don't like to hear it, that doesn't make it untrue.
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