Re: [Evolution] Connector Bug Status Request

[Paul Hands <phands cadence com>]

Hi all,

I tend to agree with Brian.  Not being able to see a bug which you submitted is pretty strange.  No, let me be blunt : it's wrong.  Not being able to check if your issue is already known (and maybe has a solution) is also annoying.

This applies more so when you pay for a piece of software - even when it is as cheap (and as good) as connector.  Expectations change when you buy something - it's human nature.

In addition, sometimes, for whatever reason, submissions to support, at least through bug buddy, never get registered.  On more than one occasion, delivery has been refused.  Being able to at least see if a bug got captured is desirable.

Paul

On Wed, 2003-01-29 at 12:15, Brian Rectanus wrote:
> Well, this list (barring this reply, of course) has been a hell of a lot
> more helpful than support ximian com or the bug tracker (eseless if bugs 
> are made private).  For example, this message generated an off-list 
> response that just may get me a status report or some other insight into 
> my problem, yet support ximian com just blew me off.  Also, it showed me 
> that my problem was not an evolution bug, but a connector bug and that I 
> am not the only person with this problem.
>
> Wether *you* like it or not, connector is a part of evolution (pretty 
> useless without it, eh).  So, being that this list is still my best 
> option at this point - I think I will continue to ask 
> evolution/connector questions, thank you.
>
> -Brian
>
> Jeffrey Stedfast wrote:
> > Questions about Connector problems don't belong on this list. You should
> > probably email support ximian com from now on (I will forward this on to
> > support ximian com for you).
> > 
> > Jeff
> > 
> > On Tue, 2003-01-28 at 14:30, Brian Rectanus wrote:
> > 
> >>Hello,
> >>  I submitted a bug regarding evolution w/connector and messsages not
> >>being retrieved.  This bug was marked as non-public (Why?).  I would
> >>like to request a status report of this bug, please.  Is it being worked
> >>on or not?  It is a *VERY* irritating bug that prevents use of filters
> >>and mail notifications.
> >>
> >>For more info on the bug see these (rather long) threads:
> >>
> >>http://lists.ximian.com/archives/public/evolution/2002-November/023419.html
> >>
> >>continued to:
> >>
> >>http://lists.ximian.com/archives/public/evolution/2002-December/023810.html
> >>
> >>
> >>This is the bug I submitted:
> >>
> >>http://bugzilla.ximian.com/show_bug.cgi?id=34446
> >>
> >>Also, I noticed two other bugs that were similar and marked them as dups
> >>of 34446.  The first has also been removed from the public.  These bugs
> >>are:
> >>
> >>http://bugzilla.ximian.com/show_bug.cgi?id=35389
> >>http://bugzilla.ximian.com/show_bug.cgi?id=35430
> >>
> >>Thanks,
> >>-Brian