Re: [Evolution] New List Member, Many Questions

[Jeffrey Stedfast <fejj ximian com>]

On Tue, 2002-06-04 at 23:54, Frank Gore wrote:
> I've been looking everywhere for help on setting up Evolution to help m
> do my job, but without any success so far. Hopefully the people on this
> list can finally help me figure things out.
>
> Part of my job involves answering hundreds of emails everyday from
> countless customers. All my emails need to be carefully sorted as they
> come in so that I can keep track of everything that's happening. On
> average, I receive about 600 emails a day. So obviously I need a lot of
> filters. And that's where one of my problems comes up:
>
> 1. Is there any way to setup filters that sort according to JUST the
> "to:" field OR the "cc:" field? In the filter menus, there's only a
> general "Recipients" field, and no way to determine the specific field I
> need. I noticed that the filter file is written in basic XML, so would
> there be a way to write more specific filters by hand?

You can filter on Specifc Header and set it to "To" or "Cc" (yes, omit
the ':' char)

> 2. When I hit "reply" to answer an email, the wrong "from" account is
> often set by default. For example, most of the emails I receive are
> actually redirects from a bunch of different aliases. Since my actual
> email address does not appear in the "to:" or "cc:" fields (the email
> alias address does), Evolution wrongly sets the "from" account to
> whatever is the system default. Is there any way to make Evolution
> automatically set the "from" account based on which account the email
> I'm replying to came from? Does Evolution even keep track of source
> accounts when it stores emails?

The development version is better about this by trying to keep track of
which account it was downloaded from, but you can never expect it to be
perfect especially if you download mail for several accounts via a
single pop account or whatever.

> 3. I'd like to be able to automatically set the "reply-to:" and "cc:"
> (or "bcc:") to a default whenever an email is sent from a specific
> account. I want these fields automatically filled in when I send email
> from the gps account, but not from any other account. I was hoping there
> was an outgoing filter that could do that, but I haven't found one. When
> I respond to a customer, I need other people in my company to see my
> response (hence the need for a "cc:" or "bcc:" on every email), and I
> want the customer to reply to a generic alias address so that everyone
> in the company will see the customer's reply as well (hence the
> "reply-to:")

The development versions support setting a Reply-To in the account
editor so that you don't have to keep typing it in the composer
(View->Reply-To).

It alo supports setting auto-cc and auto-bcc recipients in the account
editor.

> 4. Is there any way to make Evolution always launch with the Summary
> page displayed? The way it is now, it always launches with the last item
> I was looking at. This may seem trivial, but I'm a scatterbrain and I
> always seem to forget to look at the Summary page for my pending tasks.
> If it could be displayed by default everytime I launch Evolution, that
> would help a lot.

In the development version I think there is way to do this?

Jeff