Re: [evince] can't open Québec Pension Plan documents



Dear Mr. Menzel,

On 2022-08-31 01:33, Paul Menzel wrote:
[Resent from correct address, and added point 3.]

Dear Udvarias,


Am 31.08.22 um 00:05 schrieb Udvarias Ur via evince-list:

I recently got my /Québec Pension Plan/ PDF documents from their secure /My Account/ WEB site.

/Evince/, both versions 3.18.2 (32 bit) and 3.36.10 (64 bit) open the documents. *Neither displayed any of the data!* On the other hand none of the following had any trouble.

  * /Adobe Read 9/ (32 bit),
  * /flpsed/ 0.7.3 (32 bit),
  * /MuPDF/ (32 bit), and
  * /Libre Office Draw/ 5.1.6.2 (32 bit).

Thank you for your reporting the issue. What distribution do you use?
OOPs! I recently upgraded TB & forgot to add the signature which contains this info. It's now below.

That being said when I added a password to one of the documents, so I could send it by eMail;

  * Evince, as usual,
      o asked for the password,
      o accepted the pasting of the password and
      o then opened the document *without any of the data*,
  * Adobe Read 9
      o insisted that I type in the the password
      o but wouldn't accept it because it has punctuation in it.

Sorry, just to be clear, this is a second bug report that adding a password with Evince, the document cannot be opened by Adobe Reader?

To fix these issues, can you please:

1.  Test with the latest Evince release to confirm the problem is still present.
2.  If it’s still present, create an issue and provide an example document to reproduce the issue.
3.  Contact the Québec Pension Plan folks, notifying them about the issue.

As stated above I ran the tests with both versions 3.18.2 (32 bit) and 3.36.10 (64 bit).

The problem was not Evince, which accepted the third party password added by PDFtk. It was Adobe Reader.

Further tests, done after I first posted this, with Adobe Reader 9 are that it works fine as long as I don't use punctuation in the password.

There would be no point in contacting the Québec Pension Plan, as they have no control over how any application, including Adobe Reader, works, let alone a party application like PDFtk.


As Adobe has *not* supported Linux since 2010 and Evince has become the flagship PDF reader for Linux, I think it behoves the Evince developers to keep up with and implement the features of the most recent version of Adobe Read. If this does not happen Linux users will be forced either to go back to Windows or Mac so as not to be relegated to the backwaters of the computing world.

Thank you, but this comment is unnecessary, as especially the Evince developers are well aware of this. The problem is as always in FLOSS manpower and financial resources to pay developers.

Again, as mentioned above, these documents load properly in versions of Adobe Reader 9 (2010), flpsed (2015), MuPDF (2015), Libre Office Draw (2016) all of which are 6 or 7 years old, excluding Adobe Reader which is 12 years old.

I'm just a lowly retiree on a fixed income. If I had the knowledge and skill I just download the source and fix it myself.



Kind regards,

Paul

Dear Mr. Sargent,

Regardless of any feelings as long as the PDF file format is used, especially by major organisations, to disseminate information there is no pandering. Is using a refrigerator pandering refrigerator makers?

On 2022-08-30 18:22, Rob Sargent via evince-list wrote:

Annoying as it is when something doesn't work anymore, I'm not sure pandering to the PDF makers is a good thing either.  Not a format I would miss if it disappeared.

-- 
Udvarias Ur

This letter was generated and sent from Thunderbird 91.12.0 on Ubuntu Linux 16.04.6 LTS.

Cette lettre a été générée et envoyée à partir de Thunderbird 91.12.0 sur Ubuntu Linux 16.04.6 LTS.


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