Re: Revisiting rewards for the FoG campaigns

[Tobias Mueller <muelli cryptobitch de>]

Bonjour,

On 14.02.2013 23:30, Andreas Nilsson wrote:
> I haven't gotten to write any postcards in a while either.
FWIW, I have written smth that nags adoptable hackers to send a
postcard. So if you are a hacker to adopt, expect mail to hit you at
some stage.

However, my data goes back until October 2012. I don't know when the
last postcard was processed. So it is advisable to keep track of who you
send a postcard to.

The system itself is here: https://hg.cryptobitch.de/gnome-paypal/ and
it's meant to be non-invasive in the sense that it doesn't "eat" data.
Everything is preserved and if anything else wants to consume the data
Paypal exports, like a CRM system, that shouldn't really be a problem.

> Maybe we should revisit this system
That's a good idea. Does anyone have a history of how the current
program was formed?

I propose something like to send the postcard after a few months, not
right after the donation happened. Because right after the donation, the
donor gets a thank-you email. And after 12 months or so, a gift. And the
postcard might be something nice to have in between, to keep the donor
"in the loop".

Other than that, the whole subscription story is a massive pain to keep
track of. There are many complicated cases like the subscription failing
due to expired credit cards and people signing up again. While this is
good, it creates confusion as to whether to send a gift.

And the "send after a year" rule we currently have doesn't make much
sense to me. Do we do it so that the donor gets something right before
the period ends so that she is happy to continue? We don't even have a
yearly option at the moment :-\
I guess we do it to not "lose" money, i.e. by sending a gift to a one
month donor. But then I don't think a 50 USD per month donor has to wait
as long as a 5 USD per month donor.


Cheers,
  Tobi