Re: [Ekiga-list] Ekiga in 64-bit system environment.

[Eugen Dedu <Eugen Dedu pu-pm univ-fcomte fr>]

Ian Murdoch wrote:
> Hi Everyone,
> 
> Is Ekiga Version 3.2.6 compatible with the Linux AMD 64-bit System
> Architecture? I ask this question because I have just bought a new PC with
> this architecture and have installed Ubuntu 9.10, AMD 64-bit Version
> Operating System on it and am having problems with Ekiga. But first I want
> to mention that Ekiga did not come bundled with this O.S., as it does with
> other members of this family of O.S´s. This perhaps suggests that Ekiga is
> not compatible? In any case I installed Ekiga from your website, using
> Yannicks clever procedure of updating Synaptic. The installation appeared
> flawless. For security I restarted the P.C. I opened Ekiga and was able to
> configure it with the wizard and preferences. My webcam and audio config.
> functioned normally. I checked "Accounts" and found that both ekiga.net and
> diamondcard.us had registered ok. Everything seemed good and normal, so I
> tried a call to 500 ekiga net and it functioned. But when I disconnected
> from that call Ekiga crashed! (Froze up). It did not restore itself after
> waiting for five minutes or so. I had to close it forcibly. I restored Ekiga
> and tried a call to 441 diamondcard us, which worked and my voice was played
> back clearly to me. Again, on closing the call Ekiga crashed, as before.
> Restoring again, I called Diamondcard for my account balance and received
> the robot voice telling me my balance. Once more Ekiga crashed on closing
> the call. I have not yet tried a call to a private number, because at that
> point I found that Ekiga was unable to register with ekiga.net, although it
> was still registering with diamondcard.us. Watching the List, I found that
> others were having the same difficulty and I concluded that the Ekiga server
> was out of service. And so it seems to have been in the last few days. In
> these circumstances I would appreciate comments from you experts regarding
> the compatability issue and the crashes I have experienced.
> 
> I am an ordinary, non-technical user of Ekiga and have been enjoying the use
> of your excelent software for nearly three years now, with great
> satisfaction. So, I want to thank you all for the great work that you are
> doing.

Ekiga is compatible with 64 bits OSes.  So the only problem you have
(until now) is the crash/freeze when stopping a communication.  Indeed,
some people have this issue (see
https://bugzilla.gnome.org/buglist.cgi?product=ekiga&bug_status=UNCONFIRMED&bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_severity=critical),
we have not yet fixed it.

If you wish, we can look if your problem is like theirs (while waiting
that the issue be fixed); for that, you need to follow the steps at
http://wiki.ekiga.org/index.php/Debugging_Ekiga#How_to_get_a_stack_backtrace_from_a_crash_or_freeze

Best regards,
-- 
Eugen Dedu