[engagement] Update README.md

[Carlos Soriano <csoriano src gnome org>]

commit e381703721c7e06b1d960480244398e110ab45a9
Author: Carlos Soriano <csoriano1618 gmail com>
Date:   Fri Dec 1 13:29:05 2017 +0000

    Update README.md

 README.md | 60 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++--
 1 file changed, 58 insertions(+), 2 deletions(-)
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-# Main engagement ticketing system
+# Welcome to the engagement team
 
-Feel free to make requests for marketing and publicity in a new issue.
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+Here we track requests for the engagement and marketing team and our operations.
+
+# Requests for social media publicity
+
+Do you have something to share? We are more than happy to do it.
+
+Please [create an 
issue](https://gitlab.gnome.org/GNOME-Community/engagement/issues/new?issue%5Bassignee_id%5D=&issue%5Bmilestone_id%5D=),
+choose the Social Media template and follow the instructions.
+
+Feel free to also ping any of us like @sri or @csoriano in your merge requests
+or issues to make publicity of some new feature or something you think it's
+interesting for the broader community.
+
+# Requests for SWAG (Stuff We All Get)
+
+Do you want some stickers or socks to be handled in a conference or booth?
+We are happy to send you some to spread the word about GNOME.
+
+Please [create an 
issue](https://gitlab.gnome.org/GNOME-Community/engagement/issues/new?issue%5Bassignee_id%5D=&issue%5Bmilestone_id%5D=),
+choose the SWAG template and follow the instructions. Remember to set a date in
+case you need them before the event happens.
+
+# I'm part of the engagement team. How do I work with GitLab?
+
+### Looking at the community requests
+If you want to see all the requests from the community, click in the sidebar
+in the "issues". 
+
+You can also see all the kind of requests we have and navigate through them
+clicking in the sidebar "issues" and then "labels". Here are some shortcuts to
+see all the requests for all the types we have:
+
+Click [here]() for requests about social media.
+
+Click [here]() for requests about swag.
+
+### What to do when something is done?
+Navigate to the issue and click the button on the top right corner "close issue".
+
+### How can I add images?
+You can use the buttons you have on the bottom when commenting on an issue or
+simply drag and drop your images from your desktop.
+
+### How can I know to what date something should be done?
+You can look in the sidebar, the section "due date". You can also edit it clicking
+on it to change.
+
+### How do I subscribe to an task so I get notified when people comment or something changes?
+Inside the issue, click the button "subscribe". You can click it again to unsusbcribe.
+
+### How do I know if someone needs something from me?
+You will receive an email, or you can look into your ToDo task list in the top
+right corner.
+
+### How do I assign myself to a task?
+You can either just comment in the issue, or click in the right sidebar to
+"assignee" and add yourself.
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