Re: [orca-list] a webpage that is very problematic

[Joanmarie Diggs <jdiggs igalia com>]

Hey B.H.

On 10/15/2015 11:02 PM, B.Henry wrote:

> First is the virtual numpad.
> Does one have to use it?

Seems so. Without using Orca, the only way I can get anything into that
field is via the numpad. That's usability fail IMHO.

> I tried the same page with chrome/chromevox, and the numpad does speak
> numbers instead of just saying image and link as orca does.

I looked at what we get accessibility-wise via accerciser, and also
looked at the page source. Based on what I'm seeing, the only way to get
the numbers is by parsing the URL of the image source -- which in this
case would get you closer because of how they named their images, e.g.:

<img
src="/1/PA_HUBPIB_IDV_Portal/idv//images/AccesoOtp_Basico/virtual_Keyboard/03_btn.gif"
height="30" width="30">

The URL attribute is exposed to us. And in this particular case would be
better than saying just "image". However, taking the web at large, we
see a lot of image links in which the image source URL is something like:

/path/to/the/ad/image/ec185bb44fe5e6bf7455d6e8ef37ed0e.gif

You want Orca to say "ec185bb44fe5e6bf7455d6e8ef37ed0e image link"?

Heuristically parsing the source URL tends to make the overall user
experience worse; not better. And the author could have made these image
links accessible (e.g. with an alt attribute on the image, with a title
attribute on the image or the link, via ARIA, etc.)

Anyhoo, I don't know if the image source URL is where chromevox is
getting the "3" from. Or if it's OCRing the image. Or something else.
But in terms of what is exposed to Orca, in this instance, the image URL
is all I've got to work with.

Regardless, the fix for this is that the bank make their image links
accessible. Bonus points if they let you enter the pin in the field
without having to use their virtual keypad.

> The 2nd question is do you see any continue button or anything similar?

Yes. It's another inaccessible image. But this one is contained in a
link with a title (good, because titles get exposed to us via the
accessible name and Orca can present it). But the title is
"link:Registrar" (bad because the image says "Continuar"; not
"Registrar" and Orca doesn't know it's being lied to).

> Any insight as to how one should interact with the page would be
> appreciated.

Perhaps emailing the bank to explain to them that with very little
effort they could make their site way, way, way more accessible to
customers such as yourself?

HTH.
--joanie