[no subject]

I don't know how else to email you and I had a question- how do I update to the most current version which is 12? I still have one of the 10.16 
there isn't any update check option within the program and it's not showing as needing to be updated in my update scan programs. I also can't figure out what I'm supposed to do with the links you have on the site because none of the zip file programs will open it for me. 
can you please help me with this?

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