Spam handling in RT3

[Christian Rose <menthos gnome org>]

To all people who deal with the gnome.org Request Tracker (RT3):

When handling spams that have arrived in RT3, please just set the
status of these tickets to 'deleted', without commenting on them.

Do not comment on the spam tickets! Commenting tickets triggers mail
to be sent out yet another time to all RT3 subscribers, and thus by
commenting the spam tickets you have just doubled the negative effects
of the RT3 spams.

So please just delete spam tickets in RT3, do not comment on them. Thanks.


Christian