Re: Need better request tracking

[Sri Ramkrishna <sri aracnet com>]

Perhaps Double Choco Latte will work?  It seems to be fairly interesting
at first glance. (http://dcl.sourceforge.net/)

	sri

> >
> > Well, I don't think a better request system will solve this problem since
> > our problem is something completely different.
>
> The number one problem I have in trying to fix this situation is that
> there is no easy way for me to see the list of open requests for a cvs
> account, sorted by how long the request has been open.
>
> If everyone on cvsmaster gnome org spent just half an hour processing
> the queue each week, we would quickly clear out the backlog. But that
> doesn't happen beacuse there is no easy way for us to see the queue.
>
> It's well known among system administrators that a request tracking
> system like this does wonders to improve efficiency in processing
> requests, and more importantly the feeling of efficiency, since it's
> easy for the submitter to check the status of his or her request.
>
> I agree that well-defined standards for granting or refusing accounts
> would help a lot, but a request tracking system is essential too.
>
> Communication and discipline can help, but having the right tools can
> help even more.
>
>  - Maciej
>
>
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