Re: next question, wrt 125788

[Heather Flanagan <heather duke edu>]

On Feb 8, 2004, at 1:11 PM, Heather Flanagan wrote:

> Next bug triage attempt...
>
> Non-registered user has a bug he was able to reproduce without fail, 
> and gives the steps he took to make said bug evince itself.  However, 
> no actual crash dump.  I'm not actually sure, given the description, 
> that a useful crash dump could have been gotten out of this anyway.  
> What to do, what to do...
>
> In any case, I think the bug is filed under the wrong module 
> (desktop-file-utils) and should be filed under Totem, tho' I would 
> want to verify that it was only after using totem that he could not 
> eject the cdrom.
>
> so, on this one I'd probably mark it as NEEDINFO, at least some more 
> detail, and if he has to force a kill of a process or something, a 
> crashdump would be helpful.  Does that sound right?
>
> And on a more general note, who/how/when are bugs considered part of 
> Gnome, versus part of the distribution of OS that Gnome was released 
> with?
>
> And if I'm asking anything stupid, I hope someone will tell me and 
> point me at more doc's!
>
>
> -heather f
(I think I may have to switch from digest version to regular mail - 
awkward to respond to messages I'm reading in the online archives!)

Okay, so given the feedback (thank you, Malcolm!) would something like 
this be a good response?

---
Thank you for submitting this bug.  If you are still seeing this 
problem, it would be helpful if you could run `/sbin/fuser /dev/cdrom` 
to see what process number are possibly holding open that device and 
preventing you from unmounting it.  (Make sure to run /bin/ps on the 
process number(s) to list the process name(s)).

Also, is it possible for you to check this on newer versions of Fedora 
Core (1 or 2Beta) to see if this is still a problem?

----

-hf