Re: [Evolution] Evolution not working - SOLVED

["Peter Barnes" <scribus operamail com>]

[This message has information on how my initial problem, caused by an email message, was solved through the 
mailing list and then also the solution of a secondary related problem caused by me being careless. I still 
have the offending email and can provide this for examination.]


> ----- Original Message -----
> From: "Peter Barnes" <scribus operamail com>

> > ----- Original Message -----
> > From: guenther <guenther rudersport de>

> > On Thu, 2006-06-01 at 16:56 +0100, Peter Barnes wrote:
> > [...]
> > > > If it is the Mailer component crashing, a common cause is a
> > > >     particular mail that crashes while being rendered. To prevent
> > > >     rendering of the mail, you can disable the preview pane and set the
> > > >     message display to 'source', which will display the raw message.
> > > > >     Disable the preview pane:
> > > >     $ gconftool-2 --set > 
> > /apps/evolution/mail/display/show_preview --type bool 0
> > > > >     Display the raw source message:
> > > >     $ gconftool-2 --set > 
> > /apps/evolution/mail/display/message_style --type int 2
> > > Thanks for the help Andre. I tried the individual components and it
> > > was the mail causing the problem.
> > >
> > > Then I disabled the preview pane and set the message display to
> > > 'source' in the way you suggested. I could then open Evo without
> > > getting a warning message. I tried opening all the mail messages from
> > > the last download. All opened OK except the one at the top of my list
> > > which I assume was the last one to download. When I clicked on this it
> > > gave the dreaded warning message, so I closed and opened Evo again and
> > > deleted it.
> > >
> > > This message, as I have mentioned elsewhere, was a press release from
> > > a respectable German manufacturing company and I have opened and read
> > > it on a Windows PC. The only things I could see that might be regarded
> > > as potential trouble were the facts that it had an umlaut in the title
> > > and that it had five attached files amounting to several MB in total
> > > size. But surely Evo can cope with this? So perhaps it was nothing to
> > > do with the message itself.
> >
> > Yes, it can. :)
> >
> > Neither of those facts seems to be the issue here. If you still have
> > that mail somewhere, I'd like to have a look at it (if it does not
> > contain sensitive data). The *raw* mail, that is.
>
> Guenther,
> I put in the account the details and got back to normal. The email 
> is in Trash so I guess it may be possible to let you have it - but 
> I've gone and got myself back into the problem again! To see if the 
> offending email was there, in the View menu I switched off Preview 
> and switched on Message headers, then opened the Trash folder.
>
> It was there and I clicked it once - no problem. Clicked it twice 
> to view it and got the warning message and could only close Evo.
>
> I opened Evo again and decided the best thing was to ask you what 
> to do with the message. But that's when I went wrong - I guess I'm 
> getting tired. To revert to normal, I went to the View menu and 
> switched Preview on and Message headers off. But I forgot I still 
> had the Trash folder set and the "bad" email was still selected in 
> the list!
>
> I've used the commands again as above:
>      Disable the preview pane:
> > > >     $ gconftool-2 --set > 
> > /apps/evolution/mail/display/show_preview --type bool 0
> > > > >     Display the raw source message:
> > > >     $ gconftool-2 --set > 
> > /apps/evolution/mail/display/message_style --type int 2
>
> but they don't work now. When I start Evo, the Preview pane is 
> still open and the warning message appears and freezes everything. 
> Do I need different commands because the Trash folder is open?
>
> When I get Evo back to normal I will forward the offending email if 
> you can explain the best (safest!) way to do it.
>
> Thanks,
> Peter

I got out of the above problem as follows (I'm using Ubuntu 5.10 and Gnome 2.12.1). 

During my attempts to solve the first problem in the last few days I had made back-ups of the .evolution and 
.gconf/apps/evolution folders. Then I had deleted the originals and done re-installation of Evolution.

Therefore I now deleted the present .evolution and .gconf/apps/evolution folders and replaced them with the 
corresponding folders from the Ubuntu Trash folder. I first checked the dates and times of these folders so 
that I chose ones that were moved to Trash after the first preview pane problem but before the second. This 
has got Evo back to normal and the offending email is now in the Trash folder - and I will try to avoid it in 
future!

Who would like to examine the email and how can I transfer it without getting the problem again? It would be 
great if this could help prevent others suffering the same problem in future.

I want to say thanks to all on the mailing list who have helped me through this difficult problem.

Peter








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