Re: [Ekiga-list] After a couple of minutes in the call, the called side can't hear us anymore

[wonder75 <wonder75 gmail com>]

Hey Damien,
thanks a lot for the quick answer.

By the way, I saw you at LINUX TAG and really enjoyed your funny hour.
The "testing-calls" with your girlfriend were hilarious!



2008/6/12 Damien Sandras <dsandras seconix com>:
> Hi,
>
> Le jeudi 12 juin 2008 à 19:40 +0200, wonder75 a écrit :
>> Hi.
>> We are running an Asterisk setup in a call center.
>> The Agents use SIP-softphones to connect to the Asterisk-server via
>> local office LAN (no NAT). Asterisk is connected to an E1 line with a
>> Digium Te122. The Agents are using Ekiga for Windows as softphone at
>> the moment.
>>
>> Our problem: sometimes, after being a couple of minutes into a call,
>> the called party can't hear our agent anymore, the agent can hear the
>> called party fine. this happens randomly in every 20th call or so, it
>> doesn't happen at all for some agents.
>>
>> i am puzzled where to start to search for the error? is this probably
>> an Asterisk/zaptel problem or would the error rather be on the
>> softphone/windows side? The microphones are still working when that
>> happens, the talk-volume indicator bar is working in ekiga, but the
>> called party can't hear.
>>
>
> Try to disable echo cancellation in the preferences. I think it should
> fix your issue.
>
> There is a bug in the software echo canceler.
> --
>  _     Damien Sandras
> (o-
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