Re: [bug-buddy]: Custom scripts for your application

[Brian Cameron <Brian Cameron Sun COM>]

Olav:

> > Information about how data is collected, what rules are used to ensure
> > the "right" information is collected, how it can be configured, and what
> > efforts are taken to ensure that the user's privacy is respected should
> > all be documented, I think.
>
> So info for the paranoia user? Well, it is going to a public bugtracker.
> This probably should be made clearer so that user can just
> cancel/disable the entire bug-buddy.

I think it is good to document how this works so that users understand
what is going on behind the scenes since potentially private/sensitive
data might be forwarded to a public bug server.

Even if we don't add pop-ups or configuration settings, how this works
should at least be documented somewhere more formal than an email
discussion on desktop-devel-list.

> I do not like pop-ups / dialog / etc when the program just starts up.
> I'd rather ask when the user presses Cancel. This can of course be done.
>
> If this would be added, I'd rather have it because of possible
> annoyances (e.g. stress the 'I do not care about bugreporting' rather
> than making the user believe there is a privacy concern). The users who
> care about privacy will IMO be informed enough with the existing text.

Yes, I just think there should be some mechanism to turn of bug 
reporting.  Perhaps somewhere in Preferences if not in a dialog box.
The usability people are probably more qualified to suggest how this
should work.   I don't care if it is a dialog or not.

> > > The added information should be so vital that bugsquad would mark the
> > > bugreport 'NEEDINFO' without it. Meaning that if a user doesn't want to
> > > report that information with the bugreport, the bugreport is useless
> > > (and so I do not want an incomplete one -- meaning some option).
> > I'd say that if a user "turns off" this feature, that this also turns
> > off bug-buddy completely so bug reports are not sent at all.
>
> I usually think a user should de-install Bug-Buddy completely. But maybe
> this is handy when the user is not root.

Yes, not all GNOME users have root access.  And having to de-install a
package is not as nice as having a preference to simply turn off the
feature via a checkbox.  Not all GNOME users should have to know how to
uninstall a package to turn off a feature they do not like.  Esecially
a feature that might be sending private/sensitive data across the
network.

> > > It is probably a good idea to notify the user (without a dialog box)
> > > that more information was collected than usually.
> > How would you notify the user without a dialog?
>
> In the existing window. The data is first collected then the user is
> able to see the collected data + fill in email address + steps to
> reproduce. I think that is a good location.

Yes.  Perhaps it would be good to include a sentence or two about where
the data will be sent and highlight that information is being sent to a
public location.  Might be good to mention that user's should review the
data and ensure they are comfortable with the data being sent to a
public server before sending it along.

Brian