Re: PROPOSAL: GNOME Nettool for GNOME 2.8

[Shaun McCance <shaunm gnome org>]

On Sun, 2004-06-06 at 17:13 +0200, Murray Cumming wrote:
> On Thu, 2004-06-03 at 19:19 +1000, Jeff Waugh wrote:
> > <quote who="Murray Cumming">
> > 
> > > Personally, I think this is very useful stuff for an administrator,
> > > network engineer, or developer. But I don't think it helps users with
> > > their goals.
> > 
> > "Hello?"
> > "Hi there, my internet is down."
> > "Aha. Can you load web pages?"
> > "No."
> > "Can you use $INTERNAL_APPLICATION?"
> > "No."
> > "I see. Okay, go to your Applications menu, choose Internet, and then
> > Network Information."
> > "Uh huh. Uh huh. Okay."
> > "Now you should see a 'Devices' page, can you see that?"
> > "Yes."
> > "What does the 'IP address' field say?"
> > "Zero dot zero dot zero dot zero."
> > "Alright, let's fix that..."
> 
> The GNOME System Tools' Network tool seems to deal with most of this. I
> don't think the user will be asked to run the in-depth stuff that
> nettool seems to provide.
> 
> For instance, administrators do not often ask users to run a traceroute
> on Windows or MacOS. 

Years ago, I worked tech support for a local ISP.  We did occasionally
ask users to do a traceroute, though it certainly wasn't the most common
thing to do.  Ping was very common.  Of course, you had to open a DOS
window for those things in Windows, so Windows was no better off than we
are right now.

--
Shaun